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May

Customer Service Officer | Nsw State Government | Bondi Location

ALEXANDER APPOINTMENTS - Bondi, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Customer Service Officer required for NSW State Government Service Centre in Bondi, commencing ASAP


  • $30 per hour + Super | 35hours per week, rotating roster 8am-7pm Mon-Fri
  • NSW State Government |Bondi location
  • ASAP Start | Estimated 2month temporary assignment, potential to extend

Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration. They are currently seeking a Customer Service Officer to join their team in Bondi. This is an estimated 2 month temporary assignment, with a potential to extend. This is a rotating roster between the hours of 8am – 7pm Monday to Friday.

Reporting to the Manager, you will be required to be the first point of contact for the digital experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customers

In this rewarding role, you will be undertaking the following duties –

  • Deliver professional and empathetic frontline customer service prioritising client satisfaction
  • Attend to customers needs, requests and enquiries within a timely and accurate manner
  • Foster a positive experience for all customers ensuring positive customer feedback and reviews
  • Assist customer experiences through use of online technology
  • Educate customers on digital services, providing guidance and support
  • Identify the purpose of customer visit and assist with digital queries efficiently
  • Confirm customer proof of identity and eligibility
  • Capture, process and lodge accurately customer information and requests into the database
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Refer customers to appropriate channel for out of scope transactions
  • Facilitate the resolution of customer complaints
  • Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
  • Foster a positive team environment
  • Track, monitor and evaluate digital performance in the service centre
  • Take action to increase and drive digital usage
  • Ensure compliance with legislative requirements
  • Any Adhoc duties related to your role

To be successful in this great assignment you will have the following –
  • Demonstrated experience delivering frontline customer service
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • Professional, resilient, and confident with a customer service delivery focus
  • Solid conflict resolution and problem-solving skills
  • High attention to detail
  • Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Willingness to undergo a National Police Check
  • Ability to commence and commit to the duration of the assignment

Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.

For other similar roles currently available, please go to our Government jobs page https://www.alexanderappointments.com.au/advancedsearch.aspx?search=1&professionid=21

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx

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