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Trainee Case Manager

EML (Employers Mutual Limited) - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin


  • Elevate your retail or customer service skills to support our customers
  • Monday to Friday role with work from home flexibility for up to 3 days
  • Enjoy discounts from up to 350 retailers through our RewardsHub program


Bring across your experience building ongoing customer relationships gained through your retail career. You will be fully trained so you can support a portfolio of injured workers and employers who need your ongoing care and assistance to help them throughout their return to work journey.

We have multiple Trainee Case Manager positions available in our Sydney CBD office. Successful candidates will join one of our well-established teams here at EML and we will provide a comprehensive paid training program which will run for a minimum of 4 weeks. During this program you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

This will be a permanent position commencing 31st May 2021 based in our Sydney CBD office.

If selected, you will need to be available on Thursday 13th May to attend our assessment centre.

About You
  • You pride yourself on giving world class customer service, building a rapport and collaborative relationships with each customer
  • Proactive, self-motivated and can think creatively when engaging with stakeholders
  • Enjoy helping customers through empathy to deliver positive outcomes
  • Passion for resolving conflicts and can handle challenging conversations

  • You will gradually take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
  • Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
  • Access support from subject matter experts aligned to your team to develop and implement a plan to assist the injured workers’ return to work journey

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

What We Offer

EML provides career opportunities and great employee benefits, including :
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Please note we can only accept applications via the application form and not in email format. For any other questions, please contact Jess Kimber at j.kimber@eml.com.au

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.