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Senior Claims Assessor

AIA - Sydney, NSW

Any Industry
Source: uWorkin


Lots of companies love to say they’re different. But only a few actually are. AIA is different, because of the difference we make in people's lives. We’re committed to helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to help us make a difference - to be the difference - we want to hear from you.

The opportunity:

Your role as a Senior Claims Assessor at AIA Australia will see you reporting to the team leader based in our Sydney office. You will work in a team that is responsible for the assessment of all types of claims including term life/death, total permanent disablement and income protection.

While having your own small claimant portfolio the Senior Claims Assessor role is also technical role, you will be the technical expert to support the team being the point of expertise for the Claims Assessors.

To be successful as a Senior Claims Assessor, you will come from a claims management background in a life insurance environment. You will have excellent verbal and written communication skills, have financial or accounting skills and the ability to communicate effectively with stakeholders whether internal or external. You will know how to manage your time and be organised to deliver your work in a fast paced dynamic environment. You will be motivated by making a difference and will understand how to manage your priorities and stakeholders effectively.

To do this successfully you will:

  • Manage own claims portfolio including more complex claims, and proactively contribute to the overall achievement of claims turnaround times and SLAs.
  • Ensure that the quality, including presentation, accuracy and detail of claims assessments meets or exceeds the business unit minimum performance standards.
  • To ensure that there is a close and productive working relationship with the Claims Development team and Principal Claims Assessors ensuring the skills learnt are transferred into the workplace
  • Be aware of the importance and value of good business relationships between all stakeholders and taking accountability for maintaining those relationships.
  • Participate in initiatives to help achieve claims strategy and develop a high performance culture, including the delivery of projects as required
  • Actively participate in any other tasks, projects or responsibilities assigned from time to time by Management.

Successful applications will demonstrate:

  • Ideally the Senior Claims Assessor will hold a Level 3 Authority or equivalent.
  • Previous experience within life insurance or related industry
  • High level of knowledge of product, claims, medical, system and legislation/regulations impacting life insurance.
  • Ability to assess and understand performance, and provide high quality feedback leading to capability change.
  • Demonstrated ability to provide clear guidance and support to others.
  • Genuine interest and desire for the achievement of high standards and process improvement.
  • Strong customer service focus.
  • Analytical skills, with a high attention to detail and the ability to analyse data and make recommendations on claim decisions.
  • Understanding of performance targets and measurements, and the ability to track and monitor delivery.
  • Strong written and verbal communication skills.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangements

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:


You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.