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May

Travel Administrator, Perth-au

CWT - Perth, WA

Trades & Services
Source: uWorkin

JOB DESCRIPTION

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

In the Traveler Experience organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience – delivering world-class service to our customers through the channels they prefer. We are on a journey to become the leading digital travel management company and we will get there by moving forward together

Provide onsite and from CWT location administration and travel support to the assigned client.

  • Provide end-to-end itineraries for domestic travel to travellers and/or travel coordinators including flight details, ground transportation and accommodation via the client online booking tool and liaising with the suppliers as required.
  • Liaise with Suppliers to ensure accuracy of bookings, including updating a central database of no-shows, new bookings, cancellations, extensions.
  • Completing bookings for but are not limited to air, accommodation, car, bus, campsite, charter
  • Create and maintain traveller profiles into the company’s travel tools.
  • Mange Hotel Credit Card Chargebacks and reconcile travel invoices using a client expense management tool.
  • Understand and deliver communication to internal and external stakeholders’ safety and security, travel policy and compliance, expense procedures, and client points of contact.
  • Assist in training of travel technologies to internal and external stakeholders
  • Complete all tasks assigned in accordance with CWT and client standard procedures
  • Perform in a pro-active manner displaying initiative and ownership with relevant and accurate information being given in a timely manner without being prompted
  • Communicate technical related issues to the SME IT/ Team Leader/Manager promptly
  • Abide by PCI policy Abide by safety and security policies
  • Ensure your workstation and floor area is uncluttered, clean & tidy always.
  • Have the flexibility to perform Work from Company premises in Perth. In addition, perform Work in other locations on occasions as directed by the Company (e.g. Karratha)
  • Take part in an on-call support roster (24/7) once every 4 weeks.
  • Perform other duties as assigned.


Qualifications


  • Excellent verbal and written communication skills
  • Excellent customer service, issue resolution and follow-up skills
  • Good prioritisation and organisational skills with the ability to maintain accuracy and work well under pressure
  • Experience with travel booking and/or reporting tools
  • A good team player with strong interpersonal skills
  • Travel Industry knowledge is preferred Special


Working Conditions & Physical Demands

Primarily works in CWT and client office using a computer for much of the day. In addition, perform Work in other locations on occasions as directed by the Client and CWT (e.g. Karratha) Take part in an on-call support roster (24/7) once every 4 weeks

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