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Customer Relations Officer

UNSW - Sydney, NSW

Administration & Secretarial
Source: uWorkin


This Job is based in Australia

  • Be part of a fun and social team
  • 5 Month Fixed Term
  • $75,832 - $85,807 + 17% Super

The Opportunity

The Client Relations Officer provides high level relationship management to the UNSW community and

visitors in relation to works, services and maintenance notifications and general Estate Management (EM)

enquiries via phone, email and reception. The role is expected to provide seamless guidance and advice and

ensuring all of the customer's needs are being met.

This role also provides high level administrative support on a broad range of projects and tasks for EM and

the Corporate Services Team. The role works within a team of Client Relations Officers and is expected to

work in a collaborative way.


Specific accountabilities for this role include:
  • Be the first point of contact for Estate Management customers via telephone, email and front desk, answer reports of facility / estate related faults, issues or improvements.
  • Take ownership of all client cases from an end to end customer perspective in keeping with SLA requirements as well as coordinating escalation of high and critical incidents.
  • Cover the front desk and phone queue at all times in collaboration with the team
  • Assist with work request and admin reporting, document library and intranet updates
  • Review and process financial invoicing, including raising purchase requests and receipting.
  • Effectively carry out general office management duties (stationary orders, laminating), as well as assisting in maintaining a presentable office space (common areas, meeting rooms, kitchens)

Skills and Experience required for this role include the following:

Specific Skills And Experience For This Role Include
  • Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
  • Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
  • Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
  • Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
  • Proven ability to work collaboratively in a team and build a continuous improvement culture.

Please click Apply to submit your application online. Applications will not be accepted if sent to the contact listed.

Please provide a cover letter addressing your suitability to the role.

A copy of the Position Description can be found here

Applications close: Sunday, 2nd May, 2021 at 11:30pm


Simone Donovan

Talent Acquisition Lead

E: s.donovan@unsw.edu.au

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage.

UNSW partners with Australia’s leading diversity organisations, networks, and campaigns. Please refer to UNSW’s diversity offerings for further information on our flexible work and leave options, and support for carers (childcare, parent rooms, parental leave).