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May

Team Leader Customer Care Contact Centre

Randstad - Bendigo, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Randstad are currently recruiting for a valued client based in Bendigo. This is a contact centre Team Leader position, within an insurance organisation and involves taking inbound customer calls. We are looking for candidates that are able to work full time hours, and have strong customer service skills.

If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you

About the position:

  • First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging times
  • Consistently providing excellent customer service and going above and beyond
  • Showcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issues
  • Learn and master multiple internal systems and software to use simultaneously
  • Administration duties to support customer queries and profiles
It is essential that you have previous experience in a customer service, call centre or a similar role.
  • Excellent communication skills, verbal and written
  • Highly adaptable to use multiple software systems
  • Reliable and motivated
  • Experience in an inbound call centre
  • Pride yourself on your level of empathy and resilience
  • Be able to obtain and clear background clearances and police checks
  • Previous experience in call centre or in a phone based role
  • Customer-centric and service-oriented mind-set
  • An interest in pursuing a career in the banking and financial services industry
  • Handle customer data and information with confidentiality
How to apply

These roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasisi via the apply button, OR email your CV to .

Please note, due to the volume of applications only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

contact centre, call centre, bendigo, team leader, team leader contact centre, team leader, bendigo call centre, customer service, customer service call centre,

Education

Secondary School/High School

Randstad

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