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Sevice Desk Officer


Any Industry
Source: uWorkin


Work in an environment that offers:

  • A dynamic and growing health service that embraces new technologies
  • An opportunity to work with a leading regional health service
  • A professional and enjoyable working environment

The Position

Position Title: Service Desk Officer
Classification: HS1
Salary: $29.58 per hour
Hours per fortnight: 76
Employment Status: Full-time, fixed term - 6 Months

Key Responsibilities:

  • Undertake a full range of Service Desk activities for the IT Services Department
  • Undertake administration and ownership of Incidents & Service Requests
  • Communicate with all stakeholders, including providing regular updates regarding incidents and service requests
  • Assist with documentation of solutions, policies and procedures and other projects as required.

Bendigo Health

Our 700 bed state of the art hospital was built in 2017. We are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. We have all of the latest technologies allowing our 4500 staff to deliver Excellent Care to Every Person, Every Time. Our teams are friendly and we offer a supportive working environment for career progression. Remuneration is in accordance with Victorian Public Health Enterprise Agreements and generous salary packaging arrangements are offered to all staff.

The Team

The Innovation and Digital Services Division is charged with delivering technology solutions that deliver on our vision. As well as responsibility for the mainstream ICT services and support the division encompasses Research and Development, Innovation, ePR project, Project Management Office, Clinical Analytics and associated resources including the Chief Clinical Information Officers.

The Division leverages ICT technologies and expertise to provide the technical foundations for innovation and transformation of our clinical service delivery. Critical to this is the successful implementation of an ePR in the acute setting and the development of innovative ways to use the data this will create. The Division is instrumental in building a strong culture of utilising health informatics and using data to drive innovation.

Bendigo Region

Bendigo is one of Victoria’s fastest growing regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 300,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trials and wineries within our region.

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

How to apply

For further information on the position please refer to the position description available on our website www.bendigohealth.org.au. Applications are to be submitted online. If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the onboarding process.