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Customer Retention Consultant

ME Bank - Melbourne, VIC

Banking & Finance
Source: uWorkin


About the role

Reporting to our Retention Manager, this role is responsible for retaining our home loan customers who have expressed that they want to leave ME. Leads are passed on through our inbound first contact teams, and you’ll also be making outbound calls to customers to follow up on offers and customer requests.

You’ll also identify and ask questions and provide options around our other home loan products, to help our customers in growing their portfolio while identifying opportunities to assist them in order to achieve their financial goals. Working in a close-knit team within a values-based organisation, this gives you the opportunity to voice and share your ideas with the rest of your teammates, while you work autonomously while still being part of an engaged team.

About you

First and foremost, you are a retention consultant extraordinaire, and have previous retention experience (ideally within banking), or you have a deep understanding of home loans and the banking landscape. Secondly, you’re a top-notch negotiator, someone who can handle objections with the greatest of ease – you know what you have to do in order to seal the deal.

Finally, you are passionate, motivated and have great communication skills – you really enjoy providing a high level of customer service at all times. With your passion for sales and retention, combined with your positive upbeat attitude and strong attention to detail, you’re excited about jumping ship and embarking on a new career with ME.

About ME

We’re not like other banks.

ME was created by the industry super funds to be different from the pack – with a core purpose to help all Australians get ahead financially – no conditions, asterisks or exceptions. And we know that looking after customers starts with taking care of our people.

We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexuality, ethnicity, religion or disability ‒ with internal affinity groups.

Perk ME up

Once you get your feet in the door at ME, we’ll put them both in your very own ME-branded Converse shoes. You’ll also get the following financial, health and fun perks when you join the team:

  • 4U Extras portal (discounts and cashback on 100s of items including cinemas, shopping and gym memberships
  • 10% Myki discount
  • Purchased Leave programme
  • Internal wellness programme (Mindfully ME)
  • Professional education through LinkedIn Learning
  • Novated Leasing
  • Professional membership reimbursements
  • Health checks
  • Financial education (To help you manage your money smarter)
  • LGBTIQ+ and Women at ME affinity groups
I want those Converse shoes (and the role)

Can’t see a closing date on the advert? That’s because we’re pretty efficient here at ME and we may start looking at applications sooner rather than later, so if this role sounds like your jam, be sure to apply by submitting your CV today.

Should an applicant be the preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.

Please note: To be considered for this role, you must be an Australian Permanent Resident or Australian Citizen.

ME Bank