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Payments & Recoveries Coordinator

EML - Adelaide, SA

Any Industry
Source: uWorkin


Apply nowJob no:504224
Work type:Full Time
Categories:Workers Compensation, EML SA

  • Gather information, investigate, calculate, confirm, and raise recoveries for identified overpayments.
  • Utilise your customer service and communication skills to undertake payments and recoveries.
  • Reward and recognitions as well as discounts on over 300 retailers

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Adelaide CBD, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Reporting to the logistics manager, the purpose of this is to undertake payment and recoveries to support the business to enable us to achieve business objectives.


  • Ensure proactive management of recovery portfolio is undertaken.
  • Gather information, investigate, calculate, confirm, and raise recoveries for identified overpayments.
  • Analyse appropriate metrics and results and provide relevant and accurate data to support recommendations and decision-making.
  • Provide advice to internal stakeholders regarding payments and recoveries.
  • Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
  • Creating and maintaining strong relationships with all stakeholders, internal clients, and the management team by displaying our values and behaviours.


  • A great customer service focus with a calm and pleasant phone manner
  • Being adaptable and flexible to work in a frequently changing environment.
  • Conflict resolution skills with the ability to be proactive.
  • Ability to earn trust in relationships with others by consistently demonstrating integrity and professional competence.
  • Knowledge of the relevant worker’s compensation legislation and regulations
  • Basic understanding of medical terminology


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture 
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week. 
  • A corporate wellbeing program with discounted health insurance and gym membership 
  • Access to discounts at over 350 retailers through our RewardsHub program 
  • Entitlement to an annual tenure and performance-based recognition reward 
  • Comprehensive learning and development support 
  • Companywide events to celebrate success 
  • Quarterly Reward and Recognition Awards 
  • 17.5% annual leave loading 

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Jo Aitken on J.Aitken@eml.com.au

Advertised: Cen. Australia Standard Time
Applications close: Cen. Australia Standard Time