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May

Analyst Process Design

Private Company - Commonwealth Hill, SA

Any Industry
Source: uWorkin

JOB DESCRIPTION

Analyst, Process Design

  • You are proactive with a continuous improvement mindset

  • We are a team who love meeting a challenge head on

  • Together we place customers at the centre of what we do

See yourself in our team

You’ll be joining the Business Banking (BB) Merchant Solutions team who are responsible for delivering reliable and innovative solutions to support our customers ranging from small business through to institutional clients.

Do work that matters

Your role will have responsibility for the process design, governance and improvements for the Merchant Solutions value chain to create simple, standard, scalable processes that have clear performance metrics. You will support the rigorous challenge of process, people and technology designs to ensure we deliver a high level of customer service with effective risk management and compliance.

You will;

  • Complete all activities required for the design and governance of the Merchant Solutions’ end-to-end processes, across multi-team value-chains, using Lean Six Sigma, Agile or other relevant framework

  • Identify key processes that deliver value to our customers to streamline and reengineer existing business processes to deliver transformational customer experiences

  • Develop, maintain and publish applicable business artefacts including process maps, detailed business processes/ procedures, user stories, process performance framework, gap analysis documentation, relevant matrixes, process architecture, high-level timelines etc.

  • Support the effective facilitation of workshops for the development of processes, policy or systems

  • Proactively identify risks, issues and successes and use these to help drive more efficient or customer centric processes and practices

  • Support the education of Merchant Solutions value chain owners on the end to end processes, empowering them through insights that allow them to make conscious business decisions, and work with them to identify and drive opportunities for improvement

We’re interested in hearing from people with

  • 1-2 years’ experience working in process design and improvement

  • 1-2 years’ experience in creating visual presentations and facilitation of workshops to articulate complex concepts to gain stakeholder endorsement of proposed solutions

  • Experience in process design and management in payments, merchant acquiring, banking or financial industry would be highly desirable

  • Experience in problem solving and analysis, including operations performance metrics and project cost/benefit measures, would be preferred

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 18/05/2021

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