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Customer Support Analyst - Initial 12 Month Contract

Compono - Brisbane Grove, NSW

Source: uWorkin


Join us at Compono - A SaaS business in phenomenal growth!

Compono is one of the world’s leading providers of intelligence-based people technology - enabling organisations to hire, develop and retain the best talent. With an impressive and quickly expanding client base, Compono SaaS solutions put intelligence at the heart of businesses globally, enabling smarter hiring decisions, more effective learning, and better business outcomes! With offices in Sydney, Brisbane and the UK, we have rapidly grown our amazing team fourfold in the past 10 months and we are now seeking a Customer Support Analyst for an initial 12 month contract (with view to permanency) to be the first line of technical support and knowledge to our SaaS customers and help further develop our internal support processes. 

Under the direction of the Customer Success and Support Lead covering the range of Compono SaaS products you will possess:

  • Product Knowledge. You will be able to easily learn and pick up an expert understanding of all products in the Compono portfolio. In addition, you will understand the high level technolgoies that impact the usage of Compono products and work collaboratively with the product team to ensure updates are communicated to customers.
  • Support and Issue Management. You will be the first line of contact for our customers with questions ranging from "how do I..." to specific technical questions. You will support, log, categorise and track these issues in our tooling to ensure SLAs are met taking ownership until they are resolved or escalated.
  • Reporting and Risk Management. You will continuously monitor progress throughout the month, as well as report monthly on KPIs to ensure support is meeting internal and external requirements. Identifying and reporting on any foreseeable risks and escalate any issues to relevant stakeholders
  • Customer Support Process. You will maintain and improve processes, procedures and documentation in a way that supports and improves the service delivered by Compono support and ensure the knowledge base that is provided to our customers is up to date.

Please note: You will be required to be on call support as per our rotating schedule, which you will be compensated for.

Your Talents

Armed with a strong background in support, you not only understand technology, but you are obsessive about helping our customers find a solution to their problem. You will be in your element in a fast paced and constantly changing scale-up and posses at least 2-5 years in customer support via phone, email, ticketing software and webchat.

As a Customer Support Analyst for a SaaS scale-up you will need to:

  • Have strong communication skills (written and verbal)
  • Understand complex problems and be able to explain them clearly
  • Demonstrate advanced computer literacy with an ability to work across different web based tools and services and pick up new technologies quickly
  • Excellent time management skills with the ability to prioritise and manage multiple tasks efficiently. 

About Compono

Our vision is to make the world of work amazing for everyone!

Compono seeks to transform and power the work ecosystem for both employees and companies. Our suite of products delivers intelligent systems of employee engagement and talent optimisation across 3 HR key pillars - talent acquisition, talent development, and talent retention. Our software improves organisational competitive advantage and helps a person’s working life become more fulfilling and productive in whatever company they work for.

We are a tech scale-up, but we know what it takes to build a successful business. Our rapid growth and expansion is supported and underpinned by high profile investors. We’ve built our technology and products from the ground up using best practice approaches.

Visit compono.com for more information.

Why join Compono? 

This is your unique opportunity to join a company in its high growth stage. More importantly, be part of an environment where everyone is valued and where you are encouraged to generate your own ideas and have an impact on decisions. We are passionate about what we do but always with a close eye on work life balance. Join a team that is inclusive of all differences, celebrates successes and always continuously learns!

  • Flexible working - ability to work from home of up to 3 days
  • A competitive salary package
  •  Amazing office location in Brisbane, Fortitude Valley. 

We live and breathe our core values and they guide the way we work; Perseverance, Ownership, Improvement, and Belongingness. 


We’re more than a team, we’re a family. We’ve created an environment built on honesty, openness and inclusiveness. We pride ourselves in providing equal opportunities to everyone regardless of race, origin, religion, gender identity, sexual orientation, age or disability status. We promise to do our best to accommodate everyone’s reasonable diverse needs to the best of our ability. If you have special needs and require assistance with your application, please reach out to info@compono.com. 

How to Apply

We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below. 

This profile will help us to better understand who you are; the types of skills and work experience you have, the qualifications you hold and the work preferences and expectations you have. Completing this profile will also help you understand more about us and whether you think Compono is a good fit for you.