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Manager, Investigations - Clerk Grade 11/12 - Reportable Conduct

Office of the Children's Guardian - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin


The Office of the Children’s Guardian (OCG) is seeking a motivated and experienced Manager, Investigations to join the Reportable Conduct Directorate on an ongoing basis.

About the role

To oversightrelevant entities' actions in preventing and responding to reportableallegations; provide expertise and leadership across the Reportable ConductDirectorate; lead, supervise, guide and mentor staff within the Directorate andmodel best practice; foster a performance-driven yet supportive culture whereteam members enjoy career growth and job satisfaction; and participate in thebroad range of activities associated with the reportable conduct function and,where relevant, the broader OCG functions.

For further details on the role, please view the Role Description

To be successful in the role you will have the ability to:

  • As a member of the Reportable Conduct Management Team, provide strategic and technical leadership, support the Director in driving a culture of high-performance and continuous improvement to fulfil statutory obligations, manage a subteam of investigation officers and/or support staff, and hold a number of portfolio and/or strategic briefs for the Directorate.
  • Conduct or oversee the conduct of investigations of serious and/or complex reportable allegations and systemic child protection concerns relating to the prevention of and response to reportable allegations and provide expert guidance to staff on reportable conduct functions.
  • Establish and maintain effective working relationships with key internal and external stakeholders to facilitate collaboration, information exchange and timely and expert responses to child protection matters.
  • Provide varying levels of supervision of staff on all work across the Directorate including performing quality assurance on case-management and ensuring Key Performance Indicators are met, providing constructive criticism, modelling, training and support.
  • Provide expert advice to relevant entities on jurisdictional questions and high-risk and/or complex child protection matters, from assessing and managing risks to best-practice investigative methods, and undertake targeted and tailored sector development activities.
  • Provide timely and strategic advice to the Children’s Guardian, Director, Reportable Conduct and other senior officers on trends, systemic issues, individuals of concern, agency deficient investigations as well as the results of the assessment and analysis of information holdings and other matters relevant to the OCG’s functions.

Why the OCG?

The OCG creates safer places for children in NSW by regulating and monitoring organisations and individuals that provide services to children. We are a trusted authority on quality in child safe practices, in out-of-home care, and worker screening and safety. We have a dynamic and committed workforce, and a culture that encourages and promotes innovation and strives for continuous improvement.

We offer a positive working environment with dedicated professionals working across a range of regulatory functions to create safe places for children. Attractive employment conditions include a competitive remuneration package and flexible working conditions.

More information about us is available on our website.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or [email protected] and advise of your preferred method of communication.

How to apply

To apply, you will need to attach a cover letter which also addresses the two targeted questions and your resume in either Word or PDF format. 

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
For more information on how to apply for a role in the NSW Public Service please click here

Targeted questions

  1. The Manager, Investigations is expected to provide strategic and technical leadership, support the Director in driving a culture of high-performance and continuous improvement to fulfil statutory obligations, and manage a team of investigation officers and/or support staff. Outline your experiences, including strategies you have used and outcomes, engaging and motivating staff and developing their capability and potential in a high-volume and dynamic work environment.
  2. The Manager, Investigations is required to manage complex and sensitive issues and provide informed, strategic advice and solutions, often within short timeframes. This involves balancing competing interests, weighing up the short and long-term goals of the Directorate and broader office and making difficult decisions about resource allocation and priorities. Explain how you would manage yourself and deliver results in this operating environment.

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

The successful applicant will need a current NSW Working With Children Check (WWCC) clearance as a condition of employment. For more information, visit the Office of the Children’s Guardian website.

For further information, please contact Natasha Mewing on 02 8219 3857

Applications close: Sunday, 16 May 9:59am

Thank you for your interest in this role. We look forward to receiving your application.