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April

Call Centre Representative

Randstad Australia - Prospect, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

An exciting opportunity for those with a passion for customer service and loves to be work in a busy rewarding environment!

We have multiple call centre roles with a very attractive pay rate, full time hours and multiple locations available!

Your new role

  • As the first point of contact for customers
  • Inbound/outbound calls regarding customers who may be experiencing financial hardship and challenging times
  • Consistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all times
  • Provide guidance and assistance to customers across a range of banking products and services
  • Learn and master multiple internal systems and software to use simultaneously
  • Administration duties to support customer queries and profiles
  • Endeavour to support and assist our customers while navigating them towards a suitable resolution

Your Skills And Experience

It is essential that you have previous experience in a customer service, call centre or a similar role.
  • Excellent communication skills, verbal and written
  • Highly adaptable to use multiple software systems
  • Reliable and motivated
  • Experience in an inbound call centre OR busy switch board experience
  • Pride yourself on your level of empathy and resilience
  • Be able to obtain and clear background clearances and police checks
  • Previous experience in call centre or in a phone based role
  • Customer-centric and service-oriented mind-set
  • An interest in pursuing a career in the banking and financial services industry
  • Handle customer data and information with confidentiality

Your Benefits
  • Multiple locations available situated around Adelaide
  • Career progression opportunities
  • Extensive training and support

Why choose Randstad

Working as a contractor with Randstad comes with many benefits including:
  • Discounts at retailers like David Jones, Myer, JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
  • A free Employee Assistance Program offers you and your family support
  • Access to your payslips at the click of a button via our MyRandstad App
  • Weekly pay, we offer three pay runs a week to ensure you are paid on time

How To Apply

These roles are highly sought after, please apply today. Send your resume in word format to Juanita Brophy or Tejal Chhanabhai via the apply button.

Please note, due to the volume of applications only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Prospect, NSW

Customer Service & Call Centre




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