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Au-motor Assessor

Crawford & Company - Adelaide, SA

Insurance & Superannuation
Source: uWorkin


Purpose of Position

To effectively assess , process and negotiate motor / caravan claims as per agreed claims settlement authority levels in line with Policy coverage, comply with Service Level Agreements and Key Performance Indicators, and work with a team handling various case loads and claims classes, and deal with claims using proactive measures and understanding the need to control costs.

Key Responsibilities

  • Assess and adjust quotations as necessary of damaged vehicles of all classes
  • Research and establish vehicle market values
  • Type client reports in an accurate & timely manner
  • Update Assessing work flow system as required
  • Answer Client, Insured and Third Party queries effectively
  • Confirm receipt of Instructions to Insurer
  • Allocate claim to appropriate Assessor
  • Answer incoming calls in a timely manner, as required
  • Update Claims Management System as required by Adjuster
  • Effectively deal with service/product replacement providers
  • Effectively Manage Motor email Inbox
  • Manage the allocation of assessments to the sub-contractor network as required
  • First point of contact regarding Technical queries
  • Review incoming assessor reports to ensure accurate and consistent
  • Build and maintain strong relationships with clients, sub-contractors and other Crawford divisions
  • Perform On - road Assessments as requested from time to time

Key Crawford Behaviours
  • Customer Focus : Focus on understanding and meeting the customer's needs. Involves a ctively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships
  • Adjusters, Claims Consultants
  • Admin support staff
  • Clients
  • Service providers

Experience/Knowledge Required
  • Experience in damaged vehicle Assessing
  • Experience of Motor Claims
  • Experience in repair procedures of damaged motor vehicles, commercial vehicles and Caravans

Personal Attributes Required
  • Team Player
  • Work without supervision
  • Client service focus
  • Excellent interpersonal skills

Technical Skills Required
  • Computer literate
  • High level literacy & adequate numeracy skills
  • Microsoft Word and Excel Knowledge

  • Trade certificate – Automotive repairs