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April

General Manager Customer Engagement

Computershare - Australia,

Any Industry
Source: uWorkin

JOB DESCRIPTION

Computershare's Communication Services business is a global provider of integrated communications solutions. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimise operational efficiencies.

About the role:

Are you passionate about nurturing client relationships, inspiring teams to excel, and driving strategic goals for growth?

If yes, we have a career-expanding opportunity for you to play an integral role in our Australian leadership team.

Reporting to the local Managing Director, this role helps to shape the way the business engages to retain and grow our customer base by exceeding their expectations every day!

You will provide inspirational leadership and direction across our Client Engagement teams (80 nationally) to ensure growth. Driving business strategy and development, you will work collaboratively to define and implement short to long-term strategic goals to ensure we are providing exceptional service.

An outstanding communicator, you will have a reputation for being customer centric, an innovator and thought leader.

Key responsibilities:

  • Engage and nurture existing client relationships to retain and grow with us
  • Help drive innovation and thought leadership
  • Coach, mentor and motivate team members to influence accountability and positive action
  • Continuously seek to improve team communication, culture and collaboration
To be successful in this role, you will need:
  • Significant demonstrated success delivering customer service outcomes to B2B corporate customers
  • Experience leading, developing and motivating significant sized teams (50+ reports)
  • Exceptional communication and interpersonal skills
  • To be outcomes focussed (quality and delivery)
  • A proactive, accountable approach
  • Collaborative and team contributor
  • Innovative thought leader
Benefits and Culture:
  • Opportunity to work for a large global corporation (over 12,000 employees)
  • Great discounts and benefits across a variety of companies and Employee Share Plan
  • Genuine career progression
  • Supportive working environment with friendly peers and management
Keeping our employees safe

We’re currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.

Most of our employees are working at least partly remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Visit to read our Diversity and Inclusion Policy.

| CERTAINTY | INGENUITY | ADVANTAGE |

Computershare

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