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April

Food & Beverage Attendant

Stamford Hotels and Resorts - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

About Stamford Hotels And Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About The Role

Stamford Hotels and Resorts have an exciting opportunity available for a passionate Guest Service Representative (GSA).

As the GSA, you will be responsible for meeting guest satisfaction in the hotel and ensuring safety in the hotel at all time, ensure personal compliance to Front Office Policies & Procedures, cover the responsibilities of the Guest Service Ambassador as and when required

In addition to the above, other duties of this position include:

  • Championing all aspects of the Stamford Hotels and Resorts values while creating a culture that showcases the Stamford Way.
  • Maximise revenue for the hotel by promoting upselling and cross selling on a daily basis
  • Deliver the Stamford Service experience to guests at all times
  • Prompt in resolving guest issues and complaints at the shortest possible time
  • Assist guest with their requests and follow through to completion
  • Provide prompt information to hotel guests (e.g. Hotel facilities, Local tourist attractions, transportation systems, special events and dining options)

Stamford Hotels and Resorts is looking for a person with the following attributes:
  • Minimum High School Qualification
  • Good command of written and spoken English
  • Being proficient in a second language (added advantage)
  • Technology savvy and familiar with operating hotel systems (e.g. Opera/POS/Sales and Catering)
  • Account and administration experience

If this sounds like you and you are seeking a rewarding role, please apply now.

How To Apply

If you believe you have the drive and skills to succeed in this role, please click the 'Apply Now' button.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

Apply Now

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