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April

Mts Iv Cslt-end User Suppt

Verizon - Australia,

IT
Source: uWorkin

JOB DESCRIPTION

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We're a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

Work independently on complex operational or technical projects. Work on more difficult issues, systems, problems and applications. Use experience, expertise and skills to solve problems that are more difficult and infrequent.

Effectively providing day-to-day support of PC devices including hardware/software support.

Assisting staff with application installation, troubleshooting, upgrades to PC devices.

Assisting in coordinating special projects including hardware/software purchases, system installation and problem solving.

Procuring devices and associated Licenses.

Managing asset tracking and the reclamation process.

Building and maintaining a knowledge base.

Actively working on customer tickets and contributing to Verizon internal social feeds.

Providing 24/7 Support

Ensuring that all documentation and procedures are maintained.

Investigating, troubleshooting and resolving problems with PC devices reported by the business within target timescales.

Liaising with other IT groups as required.

Participating in EUS Projects as required to ensure the project goals and timescales are achieved.

Providing cross over with other team members as appropriate to deliver a consistent support function across all International sites.

Representing the Team or Department as and when appropriate.

Liaising with co-workers in the APAC, EMEA and US.

What we're looking for...

You'll need to have:

A Bachelor's degree or four or more years of work experience.

Four or more years of relevant work experience in end-user support with Windows XP, Windows 7, and Windows 9 Operating systems.

Four or more years ofwith at least 4 years' experience in managing a team.

Experience with networking technology.

Experience with VOIP technology.

Experience with Microsoft Exchange server.

Experience with scripting and data manipulation.

Experience with Windows 2003/2008 server.

Knowledge of networking topologies and protocols.

Even better if you have:

A degree, ideally in computer science or a related field.

Strong time management skills.

Knowledge of business processes.

Experience with Service integration and deployment.

Written and verbal fluency in English.

Customer service orientation

Strong attention to detail.

The ability to solve complex problems creatively.

Verizon

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