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Impairment Benefits Specialist

EML - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


The purpose of this role is to pro-actively manage and accurately assess and determine impairment benefit claims.


At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion several vacancies have arisen. With this growth now is a great time to join us. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Melbourne, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively manage and accurately assess and determine impairment benefit claims and manage disputes in accordance with the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013 and WorkSafe guidelines, including the Online Claims Manual. To comply with all applicable legislative and policy timeframes and performance measures.


  • Engage with Case Managers to effectively manage an impairment benefit claim from end to end, including completing liability assessments, attending and participating in ACCS (where required), draft medical panel submissions, Independent Impairment Assessor consultation/report requests and entitlement to impairment benefit calculation and determinations, review responses and process payments for any impairment benefits given.
  • Implement and maintain efficient, effective and required procedures and ensure timely communication of any procedural changes to the business. Review against current practices of continuous improvement
  • Provide reporting and information and responses to queries or correspondence in a timely manner and as required, including by WorkSafe and its external legal services providers
  • Experience in workers compensation/personal injury claims management
  • Accreditation through WorkSafe AMA guide training
  • Sound experience in impairment benefit management, assessment and determination
  • Experience with Victorian workers compensation disputation and litigation processes
  • Full understanding of the Accident Compensation Act 1985 (AC Act) and Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act)
  • Comprehensive knowledge of the American Medical Association's Guides to the Evaluation of Permanent Impairment, fourth edition (AMA4) and any subsequent editions as required and its applicability/modification to impairment benefits claims based on Victorian worker compensation legislation

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading
At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on S.Sandhu@eml.com.au