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Technology Manager (Products & Providers)

Bupa - Australia,

Source: uWorkin


Job Description:

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

At Bupa our people are transforming and making a difference in the world of Health & Care.

About the opportunity

An amazing, permanent opportunity for a Technology Manager (Products and Providers) has risen within our Health Insurance function at Bupa.

This position will be responsible for leading a team of software engineers within a domain/service and alignment of the technical direction, including people management and asset ownership.

It will be of great advantage and highly desirable for the incumbent to have knowledge of the Product and the Health Care Management (HCM) domains.

  • The Product domain covers the design, manufacturing and go-to-market of health insurance products, including the yearly premium and rebate changes.
  • The Health Care Management (HCM) domain covers health care provider management (e.g. relationship & contract management, clinical conduct oversight), claims risk & fraud management, payment recovery and liaising with government.
The accountabilities for this role span a number of systems for the Product and HCM domains, including the product information management application, eligibility and entitlement services, the provider management application, etc.

Reporting into the Head of Technology, this role will be mainly responsible for the following:
  • Technical Direction Leadership — Provides strong technical direction, involving establishing a technical vision, resolving technical options and managing the technical quality of team deliverables. As the owner of the technical direction you will be accountable for supporting teams to use appropriate engineering practices (such as CD or automated testing), invest in continual improvements to tooling or managing technical debt, and ensure that the systems evolve to meet its changing needs and environment.
  • Application and Solution Design — Works with business analysts, domain architects and engineers you will utilise your strong technical and architectural knowledge to support good technical practices and patterns during design, such as utilising domain driven design to define appropriate boundaries for relationships, integration patterns to ensure re-usability of common interfaces/APIs and engineering practices such as SOLID to ensure high levels of maintainability.
  • Technical Asset Ownership — Understands the trade-offs in cloud architecture and engineering practices and is accountable for effectively manage application TCO through design and build activities which optimise cloud costs by managing environments effectively, regularly reviewing where environment simplification can occur, or where appropriate refactoring can reduce infrastructure costs. As the technical asset owner, you will ensure that your applications and environments are routinely patched, and that technical work is scheduled for completion to effectively manage risk and technical debt.
  • Deployment Pipelines, Environment Management, Automation — Has familiarity with modern software development toolsets and practices and is comfortable to establish, utilise and modify software delivery and deployment processes, drawing on expertise from peers and across Bupa to manage deployment and development infrastructure appropriately.
  • Secure By Design — Has familiarity with OWASP Security Design Principles and other relevant patterns for designing and maintaining secure applications, along with the management of confidential data, both in production, and as part of the software development process. Is comfortable working with security specialists to perform security reviews, discuss implementation detail, and establish secure defaults across the software delivery team to ensure you live the principles of ‘making Bupa safer’.
  • Coaching and Mentorship — Passionate about supporting the personal development of technical roles across Bupa by actively engaging developers through stretch assignments such as design activities, or development and implementation of technical guardrails. Openly promotes knowledge sharing and collaboration practices which support improving capability and the overall Developer Experience (DX) across Bupa.
  • Modern Engineering and Agile Mindset — Has a strong bias for working within an operating model which prioritises forming persistent long-lived teams of business and technology capability empowered to deliver on commercial and customer outcomes. Can coach and support teams and individuals to effectively utilise their specialised skills (i.e. software developers to communicate constraints or ideas to improve customer experience and business process) to deliver results in cross-functional teaming environments.
  • People Leadership — Manages performance and capacity by working closely with other leaders through the planning cycle to ensure that we maximise the potential of our people. Effectively transitions great people to areas of greater need (whether permanent or contingent team members) and supports career development such as supporting developers to take on more significant engineering opportunities or to broaden their capability through specialist roles (cloud infrastructure, architecture etc)
  • One Bupa Technology — Works within the guardrails of the overall Bupa business and technology landscape to ensure that teams operate with the mindset of "freedom within a framework" engineers empowered to make decisions while working to support the greater good beyond their scope. Ensure we deliver while effectively managing risk, security, efficiency and continuous improvement — through practices such as secure by design, lifecycle management, quality engineering, deployment automation, change management etc.
Safety & Compliance
  • Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimise risk and to provide employees with a safe working environment and secure systems of work.
  • Work in accordance with Bupa Australia’s Health and Safety policy, always applying safe working practices and procedures and comply with all instructions given about ensuring health and safety at work.
  • Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee. You are required to comply with Bupa’s risk and compliance policies, procedures, frameworks and regulatory requirements, as they apply to your specific role at Bupa.
Professional Qualifications can include:
  • Tertiary qualifications
  • Professional associations & memberships
Knowledge and experience required:
  • Minimum 5 years with hands-on experience in designing, building, deploying and operationalizing technology solutions within multi-disciplinary software delivery teams.
  • Proven track record of technology systems and application management, delivering high levels of reliability, availability, performance and features.
  • Actively involved as a code-committer, working closely with your teams on more complex implementation detail, supporting peers to support effective integration patterns, and work closely with your team to improve technical practices through coaching rituals such as pairing, code reviews, and design sessions.
  • Broad technology understanding of multiple platform types – this role requires sufficient technical understanding to span a number of different technologies within your application domain, from languages, deployment and testing tools, infrastructure patterns/practices, and knowledge of specific software application configuration and management.
  • Excellent team and talent development skills, with evidence of having established high performing software engineering teams, including recruitment and career development.
  • Experience working within matrix structures, with demonstrated ability to broker outcomes effectively and collaboratively with colleagues and peers.
  • Evidence of continuous improvement, developing purposeful solutions and practices to improve applications, end-to-end solutions and team performance.
  • Ability to establish a technical vision and work in an evolving environment of agile software delivery, or more traditional modes depending on the nature of the application and teaming requirements
We at Bupa are constantly evolving our ways of working for a better and efficient tomorrow. We also understand that every individual has a life outside of work and for this reason we offer flexible work arrangements/options that would not only help you personally but professionally too, and in a way, would enable bringing your best and authentic self to work every day.

We would love for you to join Bupa and make a difference, add value and feel valued in a place that is set apart from the rest.

Why join Bupa?
  • Flexibility, is true to its word
  • Amazing career advancement opportunities
  • Yearly bonuses and a range of discounted insurances
  • Progressive and thriving culture, a conducive work environment to enable Bupa employees to bring their true/authentic self to work, each day
  • Fostering innovation and creativity to be at the heart of everything we do
Join us

Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.

Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Find the purpose in your career!

Time Type: Full time

Job Posting End Date 08 Jan 2021