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April

Lead, Customer Lending Solutions - Private Wealth

National Australia Bank - Brisbane City, QLD

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Job no: 765316
Business unit: Business and Private
Position location: QLD, Brisbane City, 259 Queen St
Work type: Fixed-term Full time, Secondment
Location: Aust - QLD Metro

  • Utilise your leadership skills and experience
  • Be recognised as a leader, empowered to deliver and succeed
  • Exciting 5-month fixed term contract opportunity to Lead a team of driven and dedicated CLS Private Wealth Associates based in Brisbane QLD starting in June.
A career that gives you more

With our network of Private Bankers across Australia and our Private Direct team, we provide tailored banking solutions for NAB's UHNW customers. We work together with our customers to understand their financial vision and create an effective banking and wealth management structure.

As a Team Lead, CLS for Private Wealth you will be responsible for leading a team to support bankers to deliver a superior customer service for all lending transactions. The Lead will be responsible for the leadership, development and capability uplift of Associates to support Bankers to deliver a superior customer service for all lending transactions.

The function covers all banker support for new and increased lending and the role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending.

Your key accountabilities will include:
  • Running an effective and efficient customer focused lending services team with operational excellence disciplines
  • Deliver high level of service excellence
  • Lead, coach and motivate team to achieve business and personal goals
  • Proactive daily monitoring of workforce and queues to ensure optimised flow
  • Support functions cost and service performance targets
  • Continued capability uplift of team
  • Continuous improvement focus
  • Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified
What you will bring
  • Previous significant experience in B&PB
  • Knowledge and experience of lending processes and credit experience.
  • Consumer, Business and/or Commercial lending experience
  • Emerging leadership capability
  • Strong customer service skills coupled with excellent written and communication skills
  • Proactive attitude
  • Demonstrated financial analysis capability and policy and verification requirements
  • Understanding of policy and verification requirements
If you think this role is the right fit for you, we invite you to apply. For full details of this role, please view the Role Purpose Statement.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Advertised: 28 Apr 2021 1:35 PM E. Australia Standard Time
Closing: 07 May 2021 11:55 PM E. Australia Standard Time

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Privacy agreement Position Location Job No. Close date
Aust - QLD Metro 765316 7 May 2021
As a Customer Lending Solutions Team Lead within Private Wealth you will be responsible for leading a team to support bankers to deliver a superior customer service for all lending transactions

Expression of interest

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Current opportunities Position Location Work Type
Aust - QLD Metro Fixed-term Full time, Secondment
As a Customer Lending Solutions Team Lead within Private Wealth you will be responsible for leading a team to support bankers to deliver a superior customer service for all lending transactions

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