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April

Claims Specialist

Suncorp - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Multiple roles available
  • Work from Home roles - you must live within 1 hour of our Adelaide office. This is not a permanent WFH as you will still need to attend office 1-2 days per week after initial training.
  • Full time hours on a 6 month contract
When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It's what our customers expect and a moment that matters to them, and us.

The role

As a Claims Specialist in our Commercial Motor and Speciality Claims (Caravan Claims team) you will work full time, providing over the phone customer service.
  • Be the primary point of contact for customers who have experienced loss or damage to their Caravan, Motorhome and Boat.
  • Provide ongoing support to our existing claims customers.
  • Cost management through liaising with assessors and repairers
  • Advise customers of their policy entitlements and explain the claims and repair processes as required
Hours: These are Monday - Friday full time roles on a 6 month contract

Comprehensive and ongoing training will be provided. Training will be delivered virtually and will be 5 weeks full time from commencement - Monday-Friday 8.30-5.00pm

To be successful you will have:
  • A customer centric mindset, and a passion for helping people and making a difference
  • Previous customer service experience and a high level of computer literacy
  • The flexibility to work full time during events season
  • High levels of self-motivation and enjoy contributing to a team environment
  • The ability to work from home - an ergonomic set up, a phone line, internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours
  • Please note you must live within an hour of our Adelaide office
Our Benefits
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Numerous discounts with our retail partners
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition
If this sounds like the opportunity for you, apply online now or contact our sourcing partner on 02 82269659 for more information.

Suncorp

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