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Senior Business Analyst

Commonwealth Bank - Sydney, NSW

Source: uWorkin


Senior Business Analyst – Permanent role

Your business

Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.

We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers.

Everyday Business Banking (EDBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products of innovation including: payments acceptance, the NPP and our Albert terminals.

Merchant Solutions supports our clients to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers.

Your team

The Merchant Solutions Team is responsible for the delivery of programs / projects providing payment solutions and services to our clients. The key objective of the team is to deliver transformative technology, innovative solutions and connectivity with reliability and safety.

Your role

The purpose of the role is to contribute to strategic programs of work for the Bank’s Merchant Solutions product suite across all sales segments to honour the commitments the Bank has made to customers, regulators and communities.

You will be accountable for delivering project artefacts in line with the Business Analysis framework on time, with quality and sustainable outcomes.

You will support the Program Manager to successfully manage stakeholder relationships, both internally and externally, contribute to implementing critical change to improve the way the business manages risk, and to simplify processes and product offerings.

Your core responsibilities include:

Analysis of business impacts and changes required for the successful delivery of the project scope and objectives.

Identify, define, analyse and document the business requirements.

Process workshop facilitation and delivery of current and future state process maps.

Engage and build relationships with key stakeholders across the wider Business Units (Risk, Legal, Compliance, Sales, Marketing and Product) and, where applicable technical teams, to optimise customer solutions, operational effectiveness and efficiency.

Identify and assess the risks which could prevent you from achieving the objectives of your role.

Help coach and mentor junior BAs in the portfolio.


Five plus years or substantial experience as a Senior Business Analyst with experience in business process improvement projects

Good understanding of project delivery lifecycle with experience in both waterfall and agile projects.

Experience in documenting business requirements, process maps and other UML.

Excellent communication skills (written and oral) with strong workshop facilitation experience.

Team player with the ability to think creatively, solve problems and influence outcomes.


Applicable and relevant University qualification or accreditation

Experience in Business Banking and the Payments Industry is highly desirable

If this sounds like you, apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 27/05/2021

Commonwealth Bank