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Consultant, Commercial Claims

IAG - Brisbane Grove, NSW

Insurance & Superannuation
Source: uWorkin


The Role
Multiple opportunities available for Claim Consultants to join our Intermediated Motor Claims team. In this position you will be responsible for managing a portfolio of claims, handling a high volume of inbound customer queries, liaising with key stakeholders and processing claims in accordance to company polices. This position will require you to utilise your excellent communications and time management skills whilst providing a high level of customer service and display empathy to succeed.

Key Responsibilities

  • Manage end to end claims in accordance with service level targets.
  • Liaise with all relevant parties, while providing regular updates on the progress of claims.
  • Apply knowledge of relevant legislation, guidelines, regulations and internal policy and procedures
  • Perform coverage evaluation, investigation and collate relevant documentation.
  • Provide exceptional customer service and build relationships with all stakeholders.

Skills & Experience
  • Proven customer service experience in a customer centred role (essential)
  • Previous experience managing motor claims (desirable)
  • Well-developed interpersonal skills and clear and professional communicator
  • Ability to build rapport and establish relationships
  • Displays a drive for results and are outcome focused
  • Ability to prioritise and manage time effectively in a high-pressure environment

About Us

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

Let’s Talk
Click ‘Apply’ and start your career conversation with Talent Acquisition! Applications close on Friday 7th May 2021.

Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent approval from your current manager.
Should your application proceed to reference check stage, your current manager will be contacted.

Brisbane Grove, NSW

Insurance & Superannuation


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