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Business Analyst

Suncorp Group - Melbourne, VIC

Source: uWorkin


Business Analyst


The purpose of this role is to liaise with stakeholders in order to obtain, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Understand business problems and opportunities in the context of the requirements and effect solutions that enable the business customer to achieve their goals.
Acting as a point of reference within the team, they lead collaboration and provide training in their area of expertise and knowledge in related functions. They are proactive in their day to day and utilise own judgment and interpretation in their decision making.

Key Accountabilities

  • Build strong relationships through engagement with customers, colleagues and other key stakeholders across all stages of the system development life cycle
  • Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support
  • Undertake customer requirements investigation, analysis and solution design in accordance with assigned initiatives and work
  • Lead the articulation of business needs and the facilitation of business and system solutions
  • Lead the compilation and/or validation of system requirements and process documentation to ensure feasibility and traceability of requirements
  • Support the business in identification of business benefit and value, tangible and intangible, for initiatives raised
  • Support the business in production of cost benefit analysis and or production of business case submissions
  • Play a key role in the development of functional documentation, facilitating the management of changes if required, support of testing initiatives and the resolution of problems as they emerge
  • Facilitate workshops and design sessions using the appropriate methodologies and frameworks (including Agile development)
  • Undertake solution lead role as required including design, costing, co-ordination and specification activities ensuring that requirement deliverables meet business needs and expectations
  • Validate and ensure that Solution deliverables meet business needs
  • Participate in the development of design documents, design reviews and analysis of functional changes to systems
  • Act as relevant subject matter expert to our internal and external business partners in shaping solutions
  • Communicate collaboratively throughout the design and costing process with technical stakeholders as part of managing expectations for business and solution “customers”
  • Positively influence resolution of problems and issues with consideration of existing competing priorities
  • Formulate and recommend changes and/or enhancements to Suncorp processes and systems
  • Utilise agile methodologies where appropriate in your work


Key Job Requirements
  • University degree in Business, Information Technology or related discipline (Mandatory) or equivalent industry related experience

  • Minimum of 24 months experience in a similar role

Technical Capabilities
  • Advanced customer relationship skills
  • Ability to analyse customer requirements and provide appropriate alternatives and solutions to meet those requirements
  • Advanced problem solving, business research and analytical skills
  • Strong design skills
  • Strong internal consultation and negotiation skills
  • A disciplined approach to planning, implementation and project execution
  • Ability to prioritise workload and meet agreed timeframes
  • Excellent presentation and communication skills.
  • Strong change management skills

Additional Requirements
  • Business acumen and industry knowledge with a strong understanding of business processes & products
  • Knowledge of system development life cycle
  • Knowledge of project management practices
  • Knowledge of Business Process Modelling and associated tools
  • Understanding of Agile development practices
  • Knowledge of a digital applications
  • Knowledge of applications support and development
  • Knowledge of business and IT trends
  • Acts as a point of reference within the team
  • Manages and delegates functional tasks to a team of specialists or professionals
  • Identifies and advises leader / management of resource constraints and other blockers
  • Knowledge of related functions
  • Proactively keeps abreast of relevant regulatory / legislative changes
  • Independently manage internal and / or external client relationships and broad client portfolios
  • Plans and executes risk mitigating procedures
  • Utilises judgment and interpretation in decision making

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannon's and Vero, as well as those from our partners.

Joining Suncorp, You Will Be Joining An Organisation Which Cares And Is Proud Of Our Achievements In Being Recognised For

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.