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Associate Consultant

Enable Professional Services - Melbourne, VIC

Source: uWorkin


About Us:

· CRN Magazine Fast50 Ranking 2017-2019

· Asia Pacific & Japan 2020 ServiceNow Elite Partner of the Year

· LinkedIn Top 25 Hottest Places to Work

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting, and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified, and capable ServiceNow partner in the APJ region.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.

We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand, Malaysia, and our centre of excellence in India. 

Role Summary:

Through comprehensive training, you will acquire skills to set you up as a ServiceNow consultant. You will be part of the team that works toward achieving ServiceNow project delivery and customer satisfaction. Consulting roles are exciting and challenging, our customer base ranges across all industries and sizes. Engagements vary in length from days to months to years. You will be proactive and pragmatic, with excellent analytical and problem-solving skills complimented with and exceptional verbal and written communication skills.

You will have implementation experience and an understanding of the ServiceNow platform. You will be a team player working with internal and external stakeholders to jointly achieve outcomes for customers. Enable invests in our people and their growth, so you should expect a challenge. Enable will push you to go further and experience new areas to strengthen your capabilities as a consultant, always with the support of peers, mentors and leaders.

Enable will push you to go further and experience new areas to strengthen your capabilities as a consultant, always with the support of peers, mentors, and leaders.

Skills Matrix:

If you have 1-2 years of commercial experience in any of the below fields and wish to progress in your career, we would like to hear from you.

  • IT Helpdesk, Business intelligence, Data analyst
  • Infrastructure, Network, Application Administrator​
  • Customer help desk, field service admin
  • Risk analyst, Security analyst​
  • HR System Administrator, HR Business Partner, HR Tech​

Main Responsibilities:

  • Implementation, administration and support of the ServiceNow platform

  • Contributing and supporting process improvement and automation including recommending solutions articulating pros, cons and risks

  • Implementation and delivery of solutions addressing requirements in consideration of process design, ServiceNow technical best practice and standards

  • Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc) - More suited for those moving towards Technical Consultant career path.

  • Ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes

Skills Matrix:

  • Must have 1-2 years experience in one of the above mentioned roles;

  • Must have excellent communication, analytical and quantitative skills

  • A passion to grow within a consultancy and learn how to help customers achieve successful outcomes.

  • Strong documentation and technical writing skills

  • Adaptable and progressive learner with the ability to explain complex concepts

  • Ability to work independently and work collaboratively in a team environment.

  • Ability to communicate well and provide ideas, concepts and accurate information to customers in a pro-active, clear and concise way.

  • Demonstrates pro-activity in seeking feedback and acting upon it

  • Demonstrates the ability to works with others in developing a mutually supportive relationships

  • Demonstrates use of listening and questioning techniques to understand issues and problems


  • IT Degree or relevant tertiary education in Computer Science
  • Bonus Points: Any ServiceNow Certifications such as CSA

The Enable Way: Passionate, Pragmatic & Committed