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Senior Technical Consultant - Service Now

Enable Professional Services - Melbourne, VIC

Source: uWorkin


About Us:

· CRN Magazine Fast50 Ranking 2017-2019

· Asia Pacific & Japan 2020 ServiceNow Elite Partner of the Year

· LinkedIn Top 25 Hottest Places to Work

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.

We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand and Malaysia, plus centres of excellence in India. 

Role Summary:

Consulting roles are exciting and challenging - our customer base ranges across all industries and sizes. Engagements vary in length from days to months to years. To be successful in this role you must present excellent communication skills to work with client stakeholders, client teams and Enablers. - both local and remote. You should expect to engage with various clients from commercial to enterprise and have the ability to switch context and customer easily.

You will have technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart, who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable invests in our people and their growth, so you should expect a challenge.

Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors and leaders.

Main Responsibilities:

  • Facilitate client workshops to Identify business processes, challengers by validating customer requirements with regards to “needs” versus “wants”

  • Prepare and run functional / technical design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements

  • Identifying areas of process improvement and automation (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks

  • Implementation and delivery of solutions addressing requirements in consideration of process design and ServiceNow technical best practice and standards 

  • Excel as an individual contributor on client engagements or as part of a team, in supporting Implementation while taking ownership of tasks and/or project workstreams and guiding more junior professionals 

  • Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc) 

  • Subject matter expert ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes 

  • Organising and prioritising development effort, interfacing with vendors and management, and coordinating effort of other Enablers contributing to deliverables and review the work of others for quality and accuracy

  • Assisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understanding 

  • Achieving additional Certified Implementation Specialist (CIS) certifications within the various product lines

Skills Matrix:

  • Minimum of 5 years’ experience across ServiceNow Design and Development within a client facing environment

  • Experience in presenting to an audience on technical aspects of the platform and in a specific domain 

  • Present business acumen, be analytical minded, while focusing on problem-solving

  • Must be a dynamic team player & demonstrated strong leadership abilities 

  • Enterprise/large Service Management implementation experience 

  • Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements 

  • Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective 

  • Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management 

  • Certified implementation consultant across ITSM and at a minimum 1 other implementation certificate 

  • Experience across multiple ServiceNow releases ideally from Kingston to most recent release, ability to clearly articulate release updates and impacts to customers 

  • Experience across Waterfall and Agile project methodologies 

  • Proficiency in scripting including JavaScript, CSS, HTML, Angular and REST API integration experience 

  • Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap 

Qualifications & Certifications:

  • IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA + CIS ITSM + 1 other product CIS 
  • ServiceNow sales & presales accreditation in 2+ Product lines
  • ITIL Foundation Certified

Bonus Points:

  • Additional ServiceNow certifications including - ServiceNow Suite Certified
  • Exposure to/general understanding of ServiceNow licensing

The Enable Way: Passionate, Pragmatic & Committed