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Director Ict Category Management

NSW Department of Customer Service - Sydney, NSW

Source: uWorkin


  • Permanent ongoing opportunity within our innovative department
  • Senior Executive Band 1 role, TRP $221,106 - $244,160 including super, commensurate with experience
  • We support flexible working arrangements and are open to discussions about alternative work locations, working from home and part time arrangements

About The Role

This is a rewarding opportunity that will see you develop strategic frameworks and policies that influence the performance of ICT procurement and category management across the whole of NSW State government.

You will be responsible for supporting your team to engage with key stakeholders, global suppliers and senior executives and ministers to influence and negotiate large scale complex and significant deals that will provide several benefits that will serve our digital and technological environment in the long term. The benefits and savings you generate will enable the NSW Government to invest those savings into projects, grants and other initiatives that will directly support the citizens of NSW.

For more information on the role and its accountabilities, click here to view the role description.

About You

You will be a leader not a manager, you will lead by example with empathy and respect, supporting your team to develop and grow. You will have a commitment to delivering above and beyond expectations, understanding the importance and impact your work.

Experience with complex ICT and Digital procurement – demonstrate complex and enterprise-grade strategic partnerships with ICT and Digital partners that have enabled and accelerated ICT and digital transformation programs as well as created and delivered value for both the customer and partner organisations.

Ability to influence and negotiate and engage with key stakeholders you will be a confident negotiator who can adapt your communication style to suit multiple audiences and be comfortable building meaningful relationships to support you to achieve greater outcomes.

About Us

The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Digital.NSW is responsible for digital transformation and developing digital capacity within the NSW Government. With a focus on customer service and a citizen-centred approach, we apply a whole-of-government lens to our work and build collaborative relationships with our key stakeholders. We are bringing to life the NSW Digital Government Strategy which sets the direction for designing our digital future through key priorities for strengthening government as a network, and enablers to help us achieve our vision.

Understand more about the Department of Customer Service – here and Digital.NSW - here .

If you are an experienced manager with these attributes, we want to hear from you.

For enquiries regarding this position, please contact Sarah Kerr, Acting Senior Advisor Executive Talent & Operations at sarah.kerr@customerservice.nsw.gov.au .

Closing date: we are extending this advert to close7 May 2021at 9:59AM. Applicants who have already applied will still be considered for this role.

Your application should include an up-to-date resume which clearly details your skills and experience relevant to this position. There are no selection criteria to be addressed.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form