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It Systems/support Analyst

ServiceNow - Sydney, NSW

Source: uWorkin


Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Provide a “friendly face” point of contact and problem resolution for users
  • Excellent soft skills and user empathyHigh level of customer focus
  • Flexible attitude
  • Ownership of all incidents and requests, including interactions with other resolver groups
  • Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff
  • Handling on-boarding related tasks, including equipment provisioning, account provisioning and new hire education
  • Assist in continuing technical education for users
  • Enforcement of IT policies (security, email, accounts, passwords, compliance, etc)
  • Writing and updating IT documentation and media content
  • Assist in long term IT projects as necessary

To be successful in this role you have
  • Experience providing desktop support for Apple OS X and Macintosh computers
  • Experience providing desktop support for Windows
  • Experience with handling a variety of mobile devices in a BYOD environment
  • Experience managing and configuring common office equipment
  • Experience with a wide set of SaaS products such as: Box, ServiceNow, Docusign, Eloqua, Concur, WorkDay, WebEx, Okta, among others
  • Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.