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Presales Solutions Consultant

VoIPcloud Wholesale - Melbourne, VIC

Source: uWorkin


Presales Solutions Consultant (IT/Telecom)

About the company

You would break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at VoIPcloud Wholesale Group.

VoIPcloud Wholesale Group offers our clients the following integrated suite of products and services to the mid-market:

  • Voice and Hosted PBX Services 
  • Unified Communications 
  •  Data Networks and Internet

Our purpose is to simplify technology to empower businesses. We love the challenge of turning complex technology environments into solutions for our customers. Our customers' success, is our success. Our greatest tool for success is our internal support team, which delivers excellence at every touchpoint for our partners.

VoIPcloud Wholesale Group markets advanced telecommunication services primarily to Australia, with a presence in New Zealand and The United Kingdom.

The role 

We are looking for a Presales Solutions Consultant who can help us to grow our network by ensuring new resellers are onboarded successfully offering them the best solution to fit their needs. You will nurture existing relationships by supporting them through technical issues or knowledge gaps by providing exceptional service. You will work closely with our technical teams to ensure we offer our customers good experiences. You will need to be able to understand or learn technical terms and concepts quickly and won’t be afraid to get hands-on with our products and portals to learn quickly.

What your day to day will look like 

  • Conversing with new and existing partners dispersed throughout the world and helping them to build and grow their business through the use of our platforms. 
  • Acting as the technical subject matter expert for customers, providing guidance on where our services can assist customers to achieve business outcomes. 
  • Create and deliver remote or onsite technical product presentations and/or training sessions to reseller partners and accelerate adoption by understanding partner business needs 
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors. 
  • Maintain the internal CRM platform with up-to-date information

Your experience 

  • Solid understanding of computer networking or voice technologies
  • Understanding of technical concepts including IT infrastructure, and business processes
  • Interest in working creatively with customers, understanding technical and business requirements, and implementing solutions
  • Public speaking or product demonstrations experience 
  • Telecommunication industry background is advantageous
  • Experience in a sales or customer success role is advantageous
  • Experience in large or complex technical product deployments is advantageous
  • Background working with large customers in a technical capacity is advantageous

Benefits and perks 

  • Career development program – regular employee training initiatives. 
  • Flexible working, balanced lifestyle between the home and office locations.
  • Free home internet. 
  • Company laptop. 
  • Discounts on products through third-party partners. 
  • Free uniform shirts and hoodies, we are a smart-casual employer that means yes to jeans and runners. 
  • Great location near Albert Park Lake – close to public transport, bike trails, and restaurants. 
  • Fresh fruit daily and the coffee machine on hand. 
  • Friday lunch and office drinks with a fully stocked beer and cider fridge. 
  • Team experiences at least 4 times a year, including virtual experiences. 

Our commitment to you 

When you join VoIPcloud you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.