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Aps 5 Case Manager

First People Recruitment Solutions - Canberra, ACT

Government, Defence & Emergency
Source: uWorkin



Our client, A Federal Government responsible for social policy is seeking an APS5 Case Manager to work within the Redress Scheme.

The successful applicant will be flexible and able to meet priorities. Duties will include, but are not limited to:

  • Work as a case coordinator for a case load of Indigenous applicants.
  • Communicate with Indigenous applicants, nominees and relevant institutions including making telephone calls including about the decisions from Independent Decision Makers.
  • Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures and guidelines to:
  • check the application is valid
  • conduct detailed research and analysis to correctly identify participating institution/s
  • collects information from applicants and participating institutions
  • assess the application and any supporting documentation
  • provide a recommendation on Scheme eligibility
  • facilitate redress being provided to applicants after determination.
  • Keep accurate and comprehensive records (including report writing, case notes, and official records).
  • Advise applicants on redress legislation, policy, procedures and payments.
  • Resolve applicant enquiries.
  • Provide quality control and quality assurance on applications for redress and check the work quality of others.
  • Contribute to the National Redress Scheme Branch capability development including on-the-job training.
  • Other related/connected Services as required by the Agency.
The successful candidate will have an Indigenous background and/or extensive experience working with Aboriginal and Torres Strait Islander peoples and communities.

These positions are with a federal government department, so you will need to be an Australian Citizen, with a Baseline security clearance or be willing to obtain.

FIRST PEOPLE Recruitment Solutions is a 100% Indigenous Owned Business providing temporary assignments, fixed term contracts and permanent recruitment solutions.

Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.

FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.

First People Recruitment Solutions

Canberra, ACT

Government, Defence & Emergency


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