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April

Claims Consultants

Hays Contact Centres - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Your new company
Join one of Australia’s largest insurance companies dedicated to providing a first class customer experience. The team are now looking for customer service superstars to join them in assisting customers with their claims on a temporary basis.

Your new role
In this position you will be responsible taking inbound calls for the lodgement and assessment of claims, liaising with customers, speaking to internal and external parties to coordinate claim resolution and maintaining concise records. This position will require you to utilise your excellent communications and rapport building skills ability to display empathy to succeed.

What you'll need to succeed

  • Strong analytical, negotiation and problem-solving skills
  • Excellent verbal and written communication; as well as exceptional customer service
  • The capacity to efficiently manage your time and multitask
  • Ability to take ownership of your work in a high-pressure environment
  • Previous claims experience is highly advantageous
  • Background in customer service call centres, retail or hospitality is also beneficial

What you'll get in return
You will be provided with full time classroom training and ongoing support from a close knit team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2493585

Melbourne, VIC

Customer Service & Call Centre




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