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Process Associate

Genpact - Sydney, NSW

Banking & Finance
Source: uWorkin


Our Team

Our team is expanding rapidly, and this growth is creating opportunities for professionals who are seeking a fresh challenge and an opportunity to work closely with inspiring leaders, significant clients and like-minded, innovative professionals with a variety of different skills.

As a Process Associate, you will be working closely with senior stakeholders working on processing transactions onto the system and delivering a comprehensive service to our customers

Key Accountabilities:

  • Transcribe contents inventories into proprietary evaluating platform
  • Responsible for data entry of customer into the system
  • Responsible for processing transactions on system
  • Delivering a comprehensive service to enquiring customers
  • This position is responsible for accuracy, efficiency and retrieval of processed data.
  • Research and resolve Like Kind Quality replacements
  • Input appropriate categories, depreciation and pricing sources
  • Insurance and banking operations
  • Capability development in respective domain
  • Processing customer request on mainframe, Earthrise and other applications provided by the Client.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Experience required for the role:

  • Experience in Banking and/or Insurance industry is required

Skills required for the role:

  • Good analytical and problem-solving skills.
  • Prior experience in Banking and/or Insurance industry
  • Ability to communicate verbally and through emails with businesses

Qualification Required for Role:

  • Bachelor degree with the relevant experience

Job Types: Full-time, Permanent

Salary: $60,000.00 – $80,000.00 per year