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Case Managers X 2

Novacare Community Services Ltd - Carrington, NSW

Voluntary, Charity & Social Work
Source: uWorkin


  • Fulltime role working with an industry leader
  • An opportunity to expand skills and knowledge
  • Competitive salary under the SCHADS award
  • Salary Packaging including meal & entertainment card
  • Due to continual growth we are currently seeking two enthusiastic and experienced Case Managers to join our busy Home Care Package Case Management team at Carrington. This fast paced and highly rewarding role will see you providing overall case management to consumers in receipt of Home Care Packages.

    About the Role ...

    What you will be doing -

    • Providing consistently high quality services that are customer focused, fulfil requirements and exceed expectations to ensure that NovaCare customers are satisfied and retain NovaCare as their service provider of choice.
    • Developing and maintaining good relationships with relevant staff to ensure optimum outcomes for consumers.
    • Identify opportunities for innovation and take personal responsibility for continuous improvement and quality of own work.
    • Maintain own professional development in line with the requirements of the role in accordance with current standards.
    • Ensure compliance and fulfilling the requirements of Aged Care Quality Standards.

    About You ...

    What you need to succeed -

    • A passion for exceptional customer service, and a motivated to achieve exceptional customer satisfaction scores through consistently meeting and exceeding expectations.
    • Demonstrated ability to build rapport, establish relationships and adapt communication style to suit different audiences.
    • Demonstrated ability to balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.
    • Demonstrated experience ensuring all reporting and administrative matters, billing record and requirements are meet to meet team, organisational, operational and funding requirements.
    • Confidence and proficiency with a range of computer programmes and applications.
    • Willingness to be responsive and flexible, demonstrated recognition of the demands of a customer driven service delivery model that empowers choice.
    • A minimum Certificate IV in Aged Care or equivalent - other health professionals including RN’s and Allied Health professionals are encouraged to apply.
    • Knowledge of and/or experienced in case management.
    • Knowledge of and/or experienced in the aged care industry.
    • Demonstrated case management skills and applied experience
    • A current NSW Drivers Licence.

    About Us ...

    NovaCare Community Services Limited is a Hunter based, not for profit organisation that has been recognised for leading the state in excellence in aged and community services.

    We are focused on a whole of life approach for our customer’s health and happiness, and staying connected with their community

    How to apply ...

    If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

    Simply complete the online application process by clicking the Apply Now button and we’ll be in touch. Please note that applications must be completed online to be considered.

    For a confidential discussion about the role, contact Tracey Douglas on 1300 363 654


    NovaCare is an EEO employer and welcomes applications from people of all backgrounds and abilities.

    No recruitment agencies please

Carrington, NSW

Voluntary, Charity & Social Work


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