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April

People Care Consultant

Australian Unity - Melbourne, VIC

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

  • Connect with and support managers and employees during professional and personal moments that matter.
  • Permanent full-time opportunity - join a supportive and collaborative People & Culture team!
  • We're for Real Wellbeing.
Join us and let's make a bigger difference together.

It's an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to help people thrive.

The Role

A newly created People Care Consultant position has become available in our Employee Connect team as part of the broader People & Culture function. Our Employee Connect team provide trusted advice and enable changes which support our workforce to thrive. In this role you connect with and support managers and employees during professional and personal moments that matter which will be key to making Australian Unity a great place to work.
  • Effectively support managers and employees during employment stages to ensure a timely and quality experience in line with individual call / query handling targets.
  • Provide call quality reviews and effective resolution of complaints / issues within service level agreements.
  • Ensure accurate and timely management of employment changes through HRIS and supporting documentation.
  • Work closely with the HR Partnering team to ensure seamless service to their business areas.
  • Actively identify opportunities to improve service levels that ensure Australian Unity is a great place to work.
  • Adhere to all relevant risk and compliance obligations at all times.
To be successful in this role, you will have:
  • Similar experience in a HR Administration role in a highly regulated HR environment is desirable.
  • Tertiary qualification in Human Resources or a related discipline is preferred however not essential.
  • Strong attention to detail and ability to manage conflicting priorities and manage expectations within tight timeframes.
  • Proactive, engaged and collaborative approach to your work.
  • Experience interpreting industrial agreements and providing advice in highly regulated environments.
  • Strong customer-service orientation and solid computer literacy. SuccessFactors experience will be seen as highly desirable however not essential.
  • Well-developed verbal communication and interpersonal skills, with proven ability to build rapport, interact effectively at all levels and provide support and advice.
What makes us, us

There are four key attributes that set us apart:

Good people

We strive to set ourselves apart through the capability, warmth and expertise of our people.

Wellbeing experts

Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.

Long-term commitment

As a member-owned company, we've been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.

Driving positive impact

Everything we do is focused on making a positive difference at a personal, community and societal level.

All these things are infused with our values of bold, warm and honest.

Join us and thrive.

Australian Unity

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