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Help Centre Coordinator

Kilcoy Global Foods - Kilcoy, QLD

HR & Recruitment
Source: uWorkin



Kilcoy Global Foods has grown significantly, and we are deemed a market leader in our sector. We are a nature-to-plate food solutions enterprise with a footprint spanning Australia, the United States and China. We believe our winning culture stems from the quality of our people and the contribution they make to the business every day.


This is a rare opportunity to join our HR team, in the Employee wellbeing space. The HELP Centre Coordinator is the first point of contact and receptionist for the Human Resources Department and is the company’s primary first aide officer. Working in conjunction with the other members of the health and wellbeing team, this role is also the front-line coordinator of the company’s workplace rehabilitation programs.

This position provides a dynamic service involving administrative and health support for the effective and efficient operations of the teams and is the central contact for Production communications.

Kilcoy Global Foods is a fast-paced, 24/7 beef production environment and this full-time position will report directly to the Employee Rehabilitation Manager. This role will also include visiting the different departments, i.e. kill floor, boning room and load out on a regular basis to check in with our employees.


  • Green Roster
  • Afternoon Shift 1pm-12.51pm
  • Providing high level customer service face to face and over the phone
  • Managing and coordinating first-aid requirements and coordinating treatment programs.
  • Managing appropriate levels of first aid supplies.
  • Assisting with Q-Fever program.
  • Providing general enquiry service to employee base on rosters, HR Forms, complaints etc and ensuring they are handled in a professional manner and escalated as required.
  • Providing communications to the production departments concerning (but not limited to) manning requirements and replacements, health and treatment programs of employees, absentee reporting, and employee wellbeing management.
  • Ability to multi-task with effective time management skills, an ability to work autonomously, under pressure and to deadlines.
  • Demonstrated experience in frontline management of workplace injury/illness rehabilitation programs is highly desirable
  • Comfort with providing and managing First-Aid requirements, Qualifications, or an interest in gaining First-Aid qualifications is a must.
  • High level communication and interpersonal skills, across a range of authority levels
  • Experience in effective relationship building with people from a broad demographic.
  • Sound administrative skills, inclusive of proven competence with the Microsoft Office Suite and an ability to quickly grasp other software programs
  • Attention to detail and excellent problem-solving skills
  • Demonstrated commitment to continuous improvement in all aspects of work
  • Understanding of the red meat processing industry or an interest in learning
  • Self-motivation and ability to demonstrate initiative, effective learning and contribute to team performance; and
  • A commitment to work health and safety
What we offer in return:
  • Secure, stable and full-time permanent employment
  • Competitive remuneration
  • Genuine opportunities for career progression
  • Opportunity to be a part of KGF culture shift and making it a great place to work
How to Apply

Apply Now and provide an up to date CV and Cover Letter addressed to Vanessa Mead, Talent Acquisition Coordinator. If you are having difficulty attaching documents, please contact the Recruitment Department on (07) 5422 4600 and let us know. Applications to be submitted by Friday May 14, 2021 - Please no Expression of Interest Forms.

We look forward to reviewing your details and our friendly Recruitment Team will be in touch as soon as possible.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.

You will be required to present proof of identification (Driver's Licence, Passport or Birth Certificate). If you have a scanned copy of one of these documents please attach at least one form of ID to your application. If you are having difficulty attaching documents, please contact the Recruitment Department on (07) 5422 4600 and let us know.

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Kilcoy Global Foods