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April

Authorisations Officer - Adelaide - Part Time

humm group - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level and in every role we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

What's so exciting about this role?

Our awesome humm Authorisations Team are looking for a Call Centre Officer to join them. They are a team of 12 who provide tailored solutions to humm buyers and sellers. Often required to think ‘outside the box’, the team finds themselves in a unique position when considering new business opportunities and adhering to responsible lending guidelines.

As a first point of contact for buyers and sellers, you would be responsible for a variety of tasks including answering phone calls efficiently, processing applications, data entry/verification, assessing applications and administrative duties. This is a permanent, part time position, 30.4 hours per week with shifts set between the department’s core business hours of 7.00am and 11.30pm (open 7 days).

What Does An Average Day Look Like?

Role

No day is average at humm but here’s an idea of what you can expect to do in this role

  • Answering inbound calls and emails from merchant partners looking to process applications and making general enquiries;
  • Verify application details and complete data entry of consumer agreements in between calls;
  • In time, conducting application reviews (i.e., requesting additional documentation, assessing details and making informed decisions that adhere to internal guidelines;
  • Create opportunities by tailoring considerations and outcomes to our buyers and sellers;
  • Making the occasional outbound call to follow-up on a decision, outcome or enquiry;
  • Scan and file documentation responsibly;
  • Adhering to both the Privacy Laws of Australia & New Zealand as well as humm’s terms and conditions.
Who will thrive in this role?

Providing great service to both our buyers and sellers is essential. As a first point of contact our Authorisations Officers are responsible for ensuring all inbound (and occasional outbound) calls are handled in a professional and efficient manner.

You Also Bring

You are reliable, diligent and a quick learner. You have outstanding phone manner, solid keyboard skills, think analytically and have the ability to multitask.
  • Experience working in a Call Centre environment (preferable)
  • Strong decision making and dispute resolution skills
  • Ability to multitask and prioritise their workload
  • Is able to be flexible with their hours
  • Is a team player that is confident in working autonomously as well as assisting the team
  • Exceptional communication skills
  • Competent computer skills i.e., be familiar with Microsoft Word, Excel and Outlook.
If this sounds like you, we would love to hear from you. Apply now!

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