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Customer Marketing Executive

Foxtel - North Ryde, NSW

Source: uWorkin


We're looking for a Customer Marketing Executive who has a customer marketing background and a proven record for delivering innovative campaigns, customer solutions and building genuine one-to-one relationships through true customer-focused comms. An analytical approach that embraces testing, learning and continual optimisation is essential.

Your responsibilities

Overall objective of the role: Educate and engage our customers with our content to achieve churn, revenue, product, and engagement targets.

  • Create engaging, responsive digital marketing campaigns utilising digital channels including email, SMS, push notifications, display and social
  • Use data and segmentation to drive tailored one-to-one communications
  • Build seamless end to end customer journeys to drive optimised customer and business outcomes
  • You will own the day to day delivery of comms from creative development, through to execution
  • Working closely with insights analysts to drive post-campaign success evaluation, iteration and optimization.
  • This is a hands-on role that allows creative and strategic freedom with the ability to try lots of new things
  • Operating in a manner that streamlines processes for efficiency
  • Efficient management of timelines and budgets
  • Working with multiple external partners and internal stakeholders
Your capability
  • 2-4 years' experience in a customer marketing role, specifically in an online/digital environment (agency or client-side)
  • Experience working with Salesforce Marketing Cloud (or any other marketing automation platform) is a plus
  • Experience of managing complex digital customer campaigns from brief to design to implementation and results reporting
  • Excellent communication skills (written and verbal).
  • Proven project and time management skills, able to deliver campaigns on time and within budget.
  • Excellent stakeholder management skills - able to gain approval and consensus from multiple stakeholders.
Working for Foxtel

Foxtel's purpose is to bring home Australia's most valued entertainment experience. Whether it's a blockbuster sports match, a must-see reality episode, an election special, the newest hit movie or the most ambitious drama, Foxtel brings together the best of TV and on demand for our customers.

Working at Foxtel means being part of something different, better, special. We put our customers first, we own it, we're authentic, we focus on changing the game, and we win together.

What's in it for you?

We have a benefits program with something for everyone, but we're in the entertainment business, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband!

A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Advertised: 27 Apr 2021 AUS Eastern Standard Time
Applications close: 04 May 2021 AUS Eastern Standard Time