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Client Information Officer Your Story Disability Legal Support , Legal Aid

Queensland Government - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Legal Aid Queensland’s Information and Advice Services area provides high-quality legal information, referral and legal advice services to vulnerable and disadvantaged Queenslanders over the telephone, face-to-face, at our regional offices, at correctional centres and via videoconference. The division is currently hosting an Information line providing frontline legal assistance to clients engaged with, or seeking to engage with, the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (the Royal Commission). This Information line forms part of the Your Story Disability Legal Support (Your Story), which is a national service operated by Legal Aid Queensland, in conjunction with staff from National Legal Aid and National Aboriginal and Torres Strait Islander Legal Services.

Job details Position status Fixed Term Temporary
Position type Full-time,Part-time
Occupational group Community Care
Classification AO3, PO2
Workplace Location Brisbane Inner City
Job ad reference QLD/LAQ32/21
Closing date 12-May-2021
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Kelly Browne
Contact details 07 3917 0843
Access the

Your Story provides legal advice, information and assistance to people with disability, their families, carers, advocates and supporters wanting to engage with the Royal Commission. It is an independent, trauma-informed and culturally safe service delivered nationally using best practice standards and a human rights approach.

The role:

This is an exciting opportunity for a disability support worker, social worker or customer service professional to take on a demanding and rewarding role in Your Story.

As a Client Information Officer, you will provide verbal and written information to people – primarily over the telephone – about our services and how to engage with the Royal Commission. You will need to have, and to develop, skills in communicating with persons with complex needs, including:

  • people with profound physical, sensory, cognitive and psychological disabilities;
  • people with complex trauma and who are experiencing the effects of traumatic stress;
  • people who live in remote locations; and
  • people who come from non-English speaking or Aboriginal and Torres Strait Islander backgrounds.
Client Information Officers also support callers to participate in a trauma-informed, culturally sensitive and accessible legal service and identify any reasonable adjustments that may be required by Your Story to facilitate this. Client Information Officers also identify and facilitate referrals for callers to access legal and non-legal support throughout Australia.

This role requires completion of an extensive initial training program and participation in ongoing training and development to enhance your customer service and communication skills, your knowledge of trauma-informed and culturally sensitive service delivery and to improve your knowledge of the law and Australia's legal system.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

If applicants hold a degree in the relevant field, PO2 salary range applies. All applications should be made online. For further information, please refer to the Role Description and Applicant Kit.


Before applying for this vacancy please ensure you read the documents below.

Application Kit

Role Description

Queensland Government

Brisbane City, QLD

Voluntary, Charity & Social Work


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