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Scrum Master With Human Center Design Experience

Veracity Consulting Group - Glen Allen, NSW

Source: uWorkin


Veracity is a digital consulting company headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating fortune 500s that you see today.

Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid solutions that support business growth. With substantial experience in more than 10 industries, we come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit and we pride ourselves on our fun and energetic culture.

Today, we’re ready to add a Scrum Master with Human Centered Design (HCD) and/or UX Research experience to our team. On this team, you will function as both Scrum Master and project facilitator. Scrum Masters must be self-sufficient, versatile, passionate and dynamic. They must also show diplomatic skills and strong communication. Also, they must be organized, have facilitation skills, and have experience with conflict resolution. You will serve as the Scrum Master for a team of UX Researcher and Human Centered Design (HCD) practitioners. This team serves as an enabler to a suite of other scrum teams delivering a portfolio of software products to our client. You will act as a Scrum Master of this HCD enabler team in a scrum-of-scrums environment.

We’ve included our wish list below. If this position is in your wheelhouse and appeals to you, please apply. Don’t worry about “checking off” every item. We want to meet you and chat!

Responsibilities of the Role:

  • Ensure adherence to Agile/Scrum concepts and principles
  • Evangelize an understanding of backlog management and prioritization.
  • Assist in managing the research backlog and ensuring studies are delivered on time.
  • Work with JIRA or other backlog management tools.
  • Resolve impediments within the team.
  • Enforce time boxes.
  • Promotion of continuous improvement of the Scrum methodology.
  • Act as an agile coach for the HCD/Research team and an example of agile excellence to product teams across the portfolio
  • Facilitate discussions across the team, as well as amongst and within product teams.
  • Develop a track record of being a voice of reason and authority; leading and demonstrating valuable principles to teams.
  • Bring transparency to the business team and product ownership of research and Human Centered Design; growing trust, while demonstrating your commitment to deliverables to the product teams and their clients.
  • Act as a UX Research/HCD facilitator across the portfolio, evangelizing research by organizing user feedback and helping our client to use it to improve product offerings.
  • Manage compilation, analysis, and distribution of feedback from users on products from all sources on a weekly basis (Apple AppStore, Google Play, calls to the resource center, help desk calls, in-app feedback, etc.)
  • Draft responses to user feedback left in public app stores and post responses when approved.
  • Collect quantitative information on apps, including usage statistics and ratings. This includes becoming an expert/superuser of Google Analytics, assisting client product owners in understanding this data, advising on metrics that should be used, as well as triangulating analytics data with other user feedback sources to paint a full picture of a product to inform strategy discussions for product improvement.
  • Maintain a log of feedback and data for each product, consolidating information for inclusion in weekly or monthly reports.
  • Consolidate product feedback and data, triangulated with known issues or events (e.g., news brief on an app or resolution of a bug) for presentation at monthly leadership calls.
  • Review privately submitted feedback and identify high priority items (e.g., issues submitted with contact information or that represent urgent user needs/bugs) so that they can be escalated appropriately. When necessary, steward response.
  • Work closely with Research Team Lead to craft and provide timely responses to inquiries from product teams or client leadership.
  • Track key findings and recommendations provided by the Research/HCD team to ensure they are addressed by product teams.
What We’d Like to See:
  • Bachelor’s Degree in Computer Science, Management Information Systems, Human Computer Interaction, Human Factors, Communications or related field.
  • Detailed knowledge of the software development life cycle.
  • Minimum 3 years of experience as scrum master for a software development team diligently applying Scrum principles, practices, and theory, including experience conducting grooming ceremonies.
  • Minimum 2 years collecting, analyzing, managing and disseminating user feedback.
  • Certified Scrum Master is desired. Experience or certification with SAFe Agile is ideal.
  • Excellent communication skills, both written and spoken.
  • Previous consulting experience highly desired.
What We Offer:
  • Competitive salary and with potential financial rewards and perks
  • Comprehensive medical, dental and vision plans
  • 401k Savings Plan with Company match
  • Employee Stock Purchase Plan
  • Open PTO policy (as long as you are in good standing)
  • Flexible work environment
  • Parental leave
  • Choice of company laptop and cell phone reimbursement
  • A supportive, approachable and encouraging leadership team who welcome ideas to make Veracity and our clients the best they can be; we are truly about are people!
  • A fun collaborative, roll up your sleeves environment with no politics (we are a flat organization)
  • Monthly and quarterly company team events and contests
  • Fully stocked kitchen with drinks and snacks galore!
  • And so much more!
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