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Ict Technician/monitor

VIQ Solutions - Adelaide, SA

Source: uWorkin


VIQ Solutions is a leader in the transcription industry with a longstanding history of providing recording and transcription services throughout Australia. Using innovative technology company, our company provides products and services to a range of national and global clients.

We are now looking for an ICT Technician/Monitor who will be responsible for providing technical support to both internal and external clients, and produce both a continuous recording and accompanying accurate and consistent notes to aid in the production of a timely and accurate transcript of proceedings. 

This is a full-time permanent role based in Adelaide, with the successful applicant to commence ASAP.

About the role: 

ICT Technician component:

  • Provide national ICT and technical support in accordance with the support roster and in consultation with the IT Client Service Manager
  • Maintain, configurate and upgrade company networks, hardware and software as required.
  • Install, maintain, configure and upgrade hardware and software residing on VIQ Solutions and/or Dataworxs networks.
  • Support the various applications used within the business.
  • Maintain VIQ ticketing system for all work undertaken to support VIQ.
  • Ensure adequate backup procedures for mission critical data are followed.
  • Ensure adequate security procedures are in place, including anti‑virus protection.
  • Project manage allocated IT projects.
  • Document procedures, assets, software licence details, etc as directed.
  • Liaise with other technical staff to ensure best practice on a national basis.
  • Table innovative IT proposals to improve business efficiency.
  • Install, support and maintain applications sold by VIQ Solutions and/or Dataworxs, such as VIQ, Nuance, Philips, Olympus, Dataworxs proprietary products, etc.
  • Design and deliver user training to other staff and customers.
  • Set up recording equipment for private jobs. (i.e., microphones, mixers, digital and/or analogue recording devices, sound reinforcement) as required.
  • Any other duties as may be reasonably required from time to time.

Monitor component:

  • To operate analogue and/or digital recording equipment;
  • To test all recording equipment and microphones prior to the scheduled commencement time allowing sufficient time to identify and report faults; 
  • To produce accurate and consistent notes of proceedings; 
  • To liaise with clients to obtain all relevant information and case details of the proceedings being recorded to assist in the production of transcript; 
  • To setup or assist in the setup of analogue and digital recording equipment; 
  • Any other duties as may be reasonably required from time to time. 

Note some intra/interstate travel may be required.

About you: 

The ideal candidate must possess the following attributes:

  • Ability to work autonomously
  • High level of drive, initiative and resourcefulness
  • Experience in the support configuration and maintenance of Windows server and desktop systems
  • Experience with server virtualisation techniques
  • Sound knowledge of network engineering, including maintenance of routers, switches and other network devices
  • Experience with remote desktop support software and Microsoft Office / 365 – Word, Excel, OneNote
  • Experience with analogue and digital audio equipment
  • Excellent verbal and written communication skills
  • Excellent problem solving and research skills
  • Excellent time management skills
  • Excellent customer service skills
  • Flexibility in working hours
  • Ability to prioritise, work under pressure and meet deadlines
  • A positive and approachable personality
  • Ability to obtain and maintain a National Police Clearance (this will be paid for by the Company)

This is an excellent opportunity to join a rapidly growing global company and learn from a friendly, knowledgeable IT team.

If this sounds like the role for you, please submit your resume and cover letter (including your availability to commence in this role) An immediate start is preferred. The successful candidate must also be an Australian Citizen.

Applications close COB Wednesday 5th of May, so please apply now!