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Scrum Master - Chapter Lead

WooliesX - Surry Hills, NSW

Source: uWorkin



If you’re driven by a customer mission and passionate about being part of a tribe of great people, join us at WooliesX. 

Our story
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX. 

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers. 

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online. We are currently expanding our agile capability, across the whole of WooliesX.

The Position
As a Scrum Master within the WooliesX business, you are pivotal to the delivery of key business initiatives across a number of our digital platforms. This role is responsible for promoting and supporting the adoption of Scrum and supporting our teams understand Scrum theory, practices and values. You are a facilitator and coach as you lead squads to self organise, inspect and adapt to make changes and amendments quickly and easily to deliver business outcomes. 

Further, this role is responsible for; 

  • Overseeing, providing feedback and developing Chapter members to improve knowledge and expertise, and better serve Squads in delivering value.
  • Maintaining best in class Chapter expertise in order to deliver the right knowledge and skill sets to Tribes and Squads
  • Actively creating and maintaining the transformation & delivery culture within the Chapter based on the organisations and agile leadership behaviours.
  • Identify resource needs throughout WooliesX and recruitment / resource management across various squads. 
  • Discussing Chapter member's development progress and opportunities with the Tribe and other leads as appropriate.
  • Ensuring the ”how” of the work performed by Chapter members is aligned with established roadmaps, standards, best practices and other guardrails
  • Sharing relevant insights and developments within the area of expertise with Chapter members and related Chapters
  • Advancing the work of the squad based on item in the backlog and prioritise set by the Product Owner
  • Works with relevant stakeholders and Scrum Masters to remove any impediments from tribes, squads and the Chapter function to optimise delivery
  • Support any Agile Transformation Activities across WooliesX, such as new tribe design / launch, squad launch, new product / initiative inception, Big Room Planning (BRP) etc.
  • As required lead planning and execution of cross tribe / multi squad initiatives and key strategic initiatives. 
  • Actively sharing knowledge and expertise across the organisation with other Chapters, Guilds, etc.
  • Maintaining your own technical knowledge through learning and continuous improvement
  • Modelling behaviours to support the organisation's transformation to a new way of working.

About you
You’re a passionate and pragmatic agile professional, with an interest in many facets of the agile world. You have a strong appetite for learning, as well as for teaching/coaching/mentoring others. You’re a passionate Scrum Master, with in-depth knowledge of the theory and pragmatic practice of Scrum, Kanban and other agile frameworks, and a proven track record in value-based delivery, in a complex environment. With experience working in a large customer-focussed products business, you will navigate complex environments well and be able to build effective and lasting relationships well.

Further, you will possess; 

  • Previous experience as a Scrum Master and leading projects/programs of work (up to 5 years).
  • People management capability.
  • Experience leading teams in digital environments. 
  • Familiarity and exposure to multiple Agile frameworks (e.g. Scrum, Tribal, Kanban, SAFe), with an ability to be agnostic of agile frameworks when assessing the most valuable way forward. Also have the ability to coach stakeholders and senior leaders on frameworks and WooliesX WOW Scrum Master, Product Owner and/or Agile Coach certification and experience essential.
  • Expertise with the use of collaboration tools which includes JIRA, Confluence and others.
  • Practical knowledge of project and program management principles, techniques and tools.

What's in it for you?

  • An attractive remuneration package - including base salary, super and annual bonus.
  • Added benefits - Including staff discounts, flexibility to work from different sites, healthcare, social club and much more (Site dependant).
  • Tech options - Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too.
  • Work variety - The opportunity to work on multiple brands and sizable initiatives.
  • Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative.
  • An exciting career - As our business grows, so do the opportunities for our people.

As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve. 

Sound like your next opportunity? Apply now or head along to www.wowcareers.com.au to discover more!
We’re also social! - connect with us through # LI LinkedIn, Facebook or via www.wowcareers.com.au

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.