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Accounts Receivable Officer

Workwear Group - Melbourne, VIC

Source: uWorkin


Full Job Description
You love customer interaction and admin work? Look no further.
End to end accounts receivable role, grow within the role.
Port Melbourne location, Free onsite parking.

About Us

Housed under the banner of Workwear Group, our three iconic brands - King Gee, Hard Yakka and NNT - have been in the business of delivering work wear since the late 1920's. We are Australia’s largest workwear provider manufacturing over seven million units each year, shipping globally to over 30 countries. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and a commitment to sustainability practices. We work as one team. We put our customer’s first, and we do this with integrity. We are innovators and passionate about what we do. We offer a working environment that is safe, dynamic and agile.

About the Role

Located in our Port Melbourne headquarters, an excellent career opportunity has become available for an Experienced Accounts Receivable professional with prior experience within end to end Accounts Receivable, and managing the 30 days to pre-Mercantile process. Within the performance of this role, you must be able to successfully balance both the business needs, whilst maintaining a positive customer experience.

What you’ll be doing

Create a positive customer relationship by being the point of contact with our customers and providing timely and respectful communication.
Investigate all customer queries and provide feedback, ensuring dispute resolution is managed in a timely manner.
E-mail and phone communication with customers and areas of the business.
Management and reduction of unallocated cash with the aim of resolving all unallocated on account.
Perform collection activity as necessary to manage debtors prior to reaching 60-days.
Complex daily allocation of all customer payments as per remittance advice
Applying manual restrictions to accounts as required due to risk exposure
Manage account ledger to maximise revenue & reduce the risk of bad debts while maintaining the relationship for sales growth
Applying standard skip trace techniques to obtain extra contact details for customers
Identify high risk accounts such as insolvency and fraud and action in line with business process

What we’re looking for

As the successful applicant, you will possess previous experience within Accounts Receivable, and strong communication skills with the outlook of a career in the accounts receivable area. You will also possess:

Detailed knowledge of credit management functions, principles and standards
Demonstrate detailed knowledge of the collections process and industry standards
Analytical mind with ability to problem solve, identify trends and actively address upcoming issues / opportunities.
Ability to adhere to documented processes
Ability to resolve complex disputes
Excellent interpersonal, negotiation and conflict resolution skills.
Intermediate PC skills including MS Office and Windows
High level of attention to detail and accuracy

What we offer

The chance to join a great team of likeminded, hard-working people who are passionate about achieving our vision and the growth objectives of the company. Our Culture Champs represent all areas of our business and help ensure that culture and team remain something we nurture, via our virtual quizzes, monthly awards and digital suggestion box.

A genuine commitment to flexible working (and not just because we’ve had to during COVID-19 restrictions). We’re focused on outcomes and not inputs. We trust our people because we know they want what’s best for our business. We want you to love your work but respect that you also love your life outside of WWG!

A tailored career and development plan. Whatever your goals we’re here to support you on that journey.

A competitive salary package and a suite of benefits and perks including Superannuation, short-term incentives, a range of employee discounts including our market-leading brands, and reward and recognition programs.

Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.

We actively work on creating a safe and inclusive environment free of discrimination, one where our team feel a true sense of belonging and the principles and practices of diversity are promoted and embraced.

You can follow us on LinkedIn or see more opportunities via www.workweargroup.com.au/careers

WIS promotes and adheres to the principles and practices of diversity