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Visitor Information Centre Officer

Wellington Shire Council - Sale, VIC

Advertising, Media, Arts & Entertainment
Source: uWorkin


Full Job Description
Position No. 857

Casual Position

Band 4 - $39.70 per hour (inclusive of casual loading) plus 9.5% statutory superannuation

Availability to work weekends and public holidays is essential

We are seeking applicants with exceptional customer service and communication skills to join our dynamic team at the accredited Visitor Information Centre, based in Sale, Victoria. This role plays an integral part in promoting tourism, local and lifestyle events within the Wellington Shire. You will have a professional demeanour, strong interpersonal skills and a genuine passion for working with people.

In this role, you will be responsible for the successful day to day operation of the Visitor Information Centre, whilst delivering a range of services to the organisation including:

Assisting in the operation of Wellington Shire’s Visitor Information Service.
Assisting in the promotion and attraction of tourism and events within the Wellington Shire.
Provision of tourism and lifestyle information for locals, visitors, and potential residents.
Administration support including responding to general client enquiries (telephone and email), collecting visitor statistics and feedback to the Centre.
Merchandise sales, cash handling, stock control and reporting.

The successful candidates will need to demonstrate how they meet the criteria below:

Excellent customer service skills with the ability to communicate effectively (oral and written).
Demonstrated knowledge of the Wellington Shire tourism and greater Gippsland region.
Ability to set priorities, take initiative and work to deadlines.
Competent in the use of Microsoft suite of products and other IT systems.
Understanding of Local Government with experience in marketing, tourism and customer service is advantageous.

Why Wellington?

Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of “Happy people, healthy environment and thriving communities in the heart of Gippsland.” As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer and is proud to encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities.

Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington:
Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away. Whether it’s a stroll along the iconic Ninety Mile Beach, a canoe down the Mitchell River or a bush walk through the Alpine National Park, there’s plenty to keep you busy in The Middle of Everywhere. Home to a range of tight-knit communities such as Sale, Maffra, Stratford and Yarram, you’ll quickly find yourself right at home with the wonderful people that make these towns so special. From our lively restaurant and café culture to the very best in local produce, you’ll never be short of Sunday brunch ideas and places to try! Visit https://themiddleofeverywhere.com.au/ to find out why the Wellington Shire is a great place to live and work.

How to Apply

Applications must address the Key Selection Criteria as outlined in this advertisement and will be accepted no later than 5pm Friday 14 May 2021.

Sale, VIC

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