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Customer Service Advisor

Westpac Group - Melbourne, VIC

Banking & Finance
Source: uWorkin


Full Job Description
  • Great career opportunities • CBD location • Part time hours
How will I help?

In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From helping our customers buy their first car, first home next investment property or their next big holiday. By listening to our customers, you will proactively identify particular needs and future plans of both personal and business customer. You will be able to explain the benefits of a comprehensive and diverse range of products and services to our customers that would suit their needs. Often you may see a need to refer the customer on to one of our specialist teams such as business banking or financial planning.

What's in it for me?

Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.

Secondly you crave development - because our customer service advisors are so critical to us there are so many opportunities for career & personal development available to them. Whether it is taking the next step into a specialist role, home lending, leadership, business banking or wealth - we have many opportunities for our people & we really want to see you grow.

Finally, you want to work with great people. You know that great people make great workplaces - we think we’ve developed a fantastic team of people and we want other fantastic people to join us.

What you’ll need to succeed

For a start, you'll love where you live and work, and enjoy creating a true sense of neighbourhood. You're at ease talking to people and know how to balance friendliness with a strong service ethic through your previous experience in sales and service. Working as part of a team is something you enjoy, and you actively work with your team members to achieve performance goals. Problem-solving poses no problems, nor does thinking on your feet and adapting to change with ease and your previous sales experience will be a definite advantage to your success.

What’s it like to work here?

For a start, we think we’ve built a culture where you’ll love to come to work. In joining the BoM family you’ll be genuinely coached & supported from day one.

We'll support and actively encourage your career development and growth, and a host of some of the best financial & non-financial benefits out there.

We have some of the best leaders in the industry and completely focused on their teams delivering a better banking experience for our customers and ensuring that you’ll be rewarded & recognised for your hard work.

Where to from here?

If you are an internal candidate, please make sure you have spoken to your People Leader prior to making an application.

For more information visit https://www.westpac.com.au/about-westpac/careers/

Westpac Group is an equal opportunity employer, and we’re proud to have created a culture and work environment that values diversity and flexibility and fosters inclusion.