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Practice Support Analyst

MYOB - Richmond, VIC

Any Industry
Source: uWorkin


Full Job Description
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture that encourages your authenticity. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.

The role
We are looking for a highly motivated individual with the ability to build rapport and convey technical information in a logical manner to our professional customers. This is an excellent opportunity to join a large, cross functional team that is fundamental to the success of MYOB!
Reporting to the Practice Support Team Leader, you will support our customers who will be using a range of MYOB accounting practice software and service solutions. In particular, you will be responsible for answering in-bound customer calls as well as responding to incoming email and other related correspondence.

What you will bring
You will have a demonstrated understanding of IT and enjoy keeping up to date with the new technical aspects of your role, as well as possessing a sound understanding of accounting principles. This role requires a person who thrives in a fast-paced environment. We want someone who loves to think on their feet and enjoys juggling multiple priorities and stakeholders at any given time.

Skills and experience we are looking for:
  • Work-related experience within an accounting practice or commercial IT environment (desirable)
  • Excellent communication skills - you're a natural when it comes to dealing with professional customers over the phone
  • Highly motivated to achieve client satisfaction through solution and efficiency
  • Natural ability to multitask and prioritise by using your exceptional problem solving skills
  • Confidence in technical troubleshooting
What else do you need to know?
We will provide you with opportunities to develop your skills and capabilities so if you are looking to have a major impact on an organisation rather than just a job, this is your next ideal step.

If you want to work and collaborate where opinions are valued and your ideas can make a difference, you need to work at MYOB.

We are an equal opportunity employer and value diversity at our company.