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April

Night Manager

Ormond College - Parkville, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
POSITION DESCRIPTION:
RESIDENTIAL SERVICES NIGHT MANAGER

POSTION TITLE: Residential Services Night Manager

EMPLOYMENT SCHEDULE: Casual Position

Working overnight 23:00 - 07:00. Will include weekend and
public holiday work

REPORTING TO: Residential & Events Manager

LOCATION: Ormond College, Parkville

POSITION OVERVIEW:
Responsible for maintaining a safe environment for residents and the management of security of the College
buildings and facilities.

This position reports directly to the Residential & Events Manager and in a broader sense will work closely with
the Director of Operations, Master and the Vice Master to understand and assist in delivering our value, based
community culture.

Primarily, this role will manage the Front Office areas and will be a sole charge position during the evening.
This will include maintaining the security of the college, maintaining the wellbeing of all residents, responding
to resident requests and emergencies. There is also a component of reporting and general administration duties.

KEY RESPONSIBILITIES

  • Make decisions in the absence of senior management.
  • Maintain the security of the college ensuring correct follow up procedures.
  • Gain a good understanding of the wellbeing program and respond to student incidents within the
wellbeing framework.

  • Participate and support the risk management of student events.
  • Welcome any academic visitors to the college, checking them in and escorting them to their room.
  • Follow up on absentees from student service and deliver relevant fees to rooms.
  • Prepare daily reports for the Residential & Events Manager and the Director of Operations as required.
  • Prepare and maintain a daily log.
  • Issue and update of electronic proximity cards and maintain accurate data base for card issue.
  • Provide general administrative support as directed by the Residential & Events Manager.
  • Assist with reviewing and adjusting Front Office processes to ensure they are relevant and efficient under
the direction of the Residential & Events Manager.

KEY CRITERIA
Demonstrate the ability to gain respect and credibility in a diverse community. Demonstrate excellent communication skills. Be responsive and anticipate the needs of others. Have a good customer service ethos and approach. Present in a professional and warm manner both on the telephone and in person.

Ability to successfully conduct security patrols without direct supervision. Ability to react calmly and effectively in emergency situations. Be experienced, trustworthy and reputable. Have a good working knowledge of standard Microsoft packages. Demonstrate an ability to learn and succeed with new systems. Develop and maintain a high level of expertise and understanding of:

  • the College database management systems
  • Proxy and PABX systems.
TRAINING AND COMPLIANCE REQUIREMENTS

  • Successful Police Check
  • Working with Children clearance
Training will be provided for:
  • First Aid
  • First Response/Risk Management
  • Mental Health First Aid
  • RSA Certificate
DETAILED POSITION RESPONSIBILITIES
In the absence of the Executive and Senior Management Teams, the Night Manager is responsible for the safety
of residents and College assets.

Security and Well Being of Residents

  • Maintain security of the college ensuring issuing of keys is per the procedure.
  • Any perceived breaches of security are followed up, actioned and reported.
  • Take charge in any incident or emergency situation ensuring that all involved receive the appropriate
care.

  • Escalate student wellbeing incidents when relevant.
  • Escalate any security breaches and concerns or infrastructure breakdown according to the emergency
procedures of the College.

  • Any incident, minor or major, is documented in an incident report and emailed to the Executive and
HOD teams.

  • Liaise with security guard personnel when they are completing their rounds.
  • Regular security walks around Ormond College campus.
  • Maintain confidentiality of resident as appropriate.
Customer Service

  • Assist the Catering Team to run any functions on during the shift.
  • Be informed about the guidelines and processes for our Residential Services experience.
  • Be informed about the arrival or departure of residents and prepare or assist as relevant and appropriate
to our Residential Services experience.

  • Welcome and check in any Academic Visitors arriving during the shift.
  • Respond and follow up on any request from residents.
Reporting and Administrative Duties

  • Prepare Daily Reports as required by the Residential & Events Manager, advising of any incident or
observation that needs follow up or attention.

  • Prepare and maintain a daily log.
  • Prepare a weekly report for the Residential & Events Manager advising of week’s events,
recommending any operational changes, advising of any concerns regarding students’ wellbeing, and
advising of anything required for the Night Manager position to be more effective.

  • Any auditing or completions of spreadsheets as directed by the Chief Financial Officer.
  • Ensure confidentiality in reporting of resident wellbeing concerns or incidents.
Conference Seasons, beginning of Semesters and other special events
During the events mentioned above the Residential Services Department will need to work as a team to ensure
that all events are well planned and run seamlessly. This may require individual team members to work hours
they wouldn’t normally work and to carry out tasks that don’t fall under their particular Job Description but are
normal duties expected of the Residential Services Department.

  • Other duties, as directed by the Residential & Events Manager.
ANNUAL CYCLE OF RESIDENTS

  • January and first half of February - Conference Groups/ Events/Functions.
  • Orientation Week - last week of February.
  • March, April, May, June Semester 1 - Undergraduates, Graduates, Academic visitors, tutors, fellows and
some staff all in residence.

  • July Semester Break - Conference Groups/ Events/Functions.
  • August, September, October, November Semester 2 - Undergraduates, Graduates, Academic visitors,
tutors, fellows and some staff all in residence.

  • December - Conference Groups/ Events/Functions.
OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES:
  • Demonstrate Awareness of OHS policies and procedures and ensure all procedures are followed.
  • Work in conjunction and cooperate with management in the implementation of OHS related initiatives.
  • Avoid the promotion of or participation in any acts that may result in injury to themselves or colleagues.
  • Actively report workplace hazards, injuries and accidents arising from workplace activities, providing
recommendations for corrective actions to prevent or minimise the chance of recurrence.

  • Where Personal Protective Equipment (PPE) is required to control exposure to hazards in the workplace,
wear and maintain the PPE as directed or as required in OHS procedures.

  • Use, taking reasonable care, safety, emergency equipment, plant materials tools and substances
provided in the workplace as directed or as required in OHS procedures.

The successful applicant should possess initiative and enthusiasm as well as a positive can-do attitude.
Attention to detail is essential along with the ability to work unsupervised.

APPLICATIONS:
ABOUT YOU
To thrive at Ormond College in this role, you will embrace a sense of community, be openminded, be motivated
and engage and collaborate to deliver outstanding services.

TO APPLY
If this role might sound like a good fit, please submit a Resume and cover letter addressing the key selection
criteria in the Position Description by submitting your application

If you wish to enquire further about the advertised position, please email Alison Sheumack-Guld, Residential &
Events Manager at asheumack@ormond.unimelb.edu.au

Applications will close at 5.00pm Monday 3rd May 2021.

Parkville, VIC

Hospitality, Travel & Tourism




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