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Strategic Insights Analyst

Qantas - Sydney, NSW

Source: uWorkin


  • Take an opportunity to lead the analysis of complex issues and monitor the ongoing performance of Digital & Customer Experience
  • Challenge yourself to develop initiatives that translate insights into value for the Qantas Group
  • 2 x Full Time Permanent position based at our Mascot Campus

While Qantas is synonymous with aviation, we’ve evolved in ways that may surprise you. We’re taking digital to a whole new level, creating a technology hub and providing digital solutions that drive our business forward. We’re challenging ourselves to reinvent the future, finding opportunities to connect with customers that can add value to different parts of their lives.

Our confidence to achieve the impossible starts with our mindset. We know there’s a solution to every problem, and we’re excited to find it. Together, we’ll pitch in and do what it takes to make it happen.

As the Strategic Insights Analyst you will be responsible for leading the analysis of complex issues and the ongoing performance of Digital and Customer Operations. You will drive strategic and commercial analysis of relevant data and provide thoughtful insights to facilitate more informed, data driven decision making by business stakeholders.

This role is also responsible for understanding the strategic nature of all projects, sourcing the most applicable insights from across the Group, leading the analysis, coordinating reports and developing solutions to assist senior management in making significant strategic decisions. 

You’ll have –

  • Tertiary qualifications in commerce, business, science, technology, engineering, mathematics or a related discipline
  • Experience in driving results in a fast paced and continuously changing environment
  • Experience in strategy development and execution
  • Advanced analytical and problem-solving skills
  • A high level of commercial acumen
  • High level of computer literacy, with extensive knowledge of MS Excel, Word and Powerpoint, coupled with an ability to source data from internal IT systems
  • Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries
  • Advanced decision-making skills with the ability to appropriately delegate
  • Strong interpersonal and communication skills

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Make sure you check with your current manager first – and that they’re happy for you to apply.