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Service Planners (Ahp2/aso5) - Multiple Positions

Lifetime Support Authority of South Australia - Adelaide, SA

Voluntary, Charity & Social Work
Source: uWorkin


First, the introductions …

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS), which was established under the Motor Vehicle Accidents (Lifetime Support Scheme) Act 2013 (SA).

The LSS funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

Serious injuries including brain and spinal cord injuries, amputations, burns and blindness can require a lifetime of support to help people recover and maximise their independence in the community. The treatment, care and support services which are funded by the LSS directly relate to a participant’s injury.

Once someone has been accepted as a lifetime LSS participant, they will receive the necessary and reasonable treatment, care and support required for their lifetime—so they can live their best life. Our person-centred approach ensures that the LSS participant is at the centre of everything we do.

As a team, we are passionate about our contribution and committed to our vision: Our ordinary level of service is extraordinary.

Yes, we are a South Australian Government organisation but one with a difference! Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide’s CBD as well as opportunities to work from home; a dynamic, supportive and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set. Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Learn more about the LSA.

Now, let’s get to the details …

Service Planners are the core of our business, working directly with participants to support their unique and changing needs through the assessment, coordination and monitoring of treatment, care and support services. 

The LSS is a continually growing scheme and as participant numbers increase, so does our need for experienced case management professionals to support and coordinate the planning of participant services. 

The Service Planner role is a rewarding opportunity for someone who is passionate about helping others live their best lives and making a positive difference to the journey of LSS participants. Scheme participants have sustained serious injuries and the LSA are looking for people who will work with them in a respectful and collaborative way, focusing on getting them back on track to live a meaningful and fulfilling life.

The Service Planning role is primarily focused on engaging and communicating with participants and accurately documenting and coordinating participant treatment care and support, using a case management approach.

We are seeking candidates with a deep understanding of acquired disabilities and how these can affect a person in more than just a physical way. Demonstrated ability to adapt your approach and communication style based on participant needs is crucial, as is the ability to use strong reasoning and judgement, to stay calm under pressure and to be resilient within a fast-paced environment. The successful candidate will have a warm and positive nature with the ability to show empathy, be open-minded and respectful of participant choices.

The role also suits someone with good administrative, organisational and time management skills, who can ensure documentation and records are accurately maintained.

Are you ready to work with a fantastic, welcoming team and help us support people with sustained injuries to live their best lives? If so, we want to hear from you!

Position details

Multiple positions available of both an ongoing and fixed term contract nature.

Opportunities also exist for both full-time and part-time positions.


Roles are available within the Allied Health Professional (AHP) stream, as well as the Administrative Services (ASO) stream. Successful candidates will be appointed to the relevant classification, based on their qualifications and ability to meet the essential minimum requirements of each classification, as outlined in the attached Job & Person Specifications.


  • AHP2 ($83,152 - $96,329); or
  • ASO5 ($80,830 - $89,897)

Special conditions

  • Employment is subject to satisfactory DHS employment screenings (working with children and vulnerable person employment checks).
  • Some out of hours work may be required, including at times Public Holidays and the Christmas and New Year period.
  • Travel to health and community facilities, participants’ homes, intrastate or interstate may be required.

Application instructions

Applications must be submitted online. Please refer to the Applicant Instructions for more information.


Sharon Haylen, Manager Service Planning

Phone: 08 8463 6131 or email: Sharon.Haylen2@sa.gov.au

Diversity and flexibility

The Lifetime Support Authority actively promotes flexible working arrangements and is committed to having at least 50 per cent of interviewees for each role being women. At the LSA we value and encourage diversity within our workforce, to help us reflect the community we serve.

Flexibility statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Applications close: 09/05/2021 00:00 AM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Adelaide, SA

Voluntary, Charity & Social Work


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