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Home Loan Consultant

Well Home Loans - Melbourne, VIC

Banking & Finance
Source: uWorkin


Who is Well Home Loans?

Well Home Loans is an online non-bank lender that specialises in providing simple, easy home loans to consumers. With a focus on technology, we provide consumers with the opportunity to get their home loan completely online and in their own time.

We're a modern online home loan provider, built from the ground up with Australian home owners in mind. As a non-bank lender with a history in residential mortgage loans going back over 45 years, we believe in providing simple, easy home loans direct to the Australian public. We don't talk about helping people realise their dreams – owning your own home shouldn't be a dream. And forget about having too many home loan products that no-one really understands, that's not Well.

We just believe in keeping it simple and personal. At Well, it's as personal as online gets.


About the role

As a Home Loan consultant at Well, you will be responsible for ensuring the customer's journey from enquiry to application and subsequent settlement of their home loan is a seamless one.

Your primary responsibility is to be the initial point of contact for all home loan enquiries that are received, both online and via phone. Due to the increased volume of leads that we've been experiencing, a great phone manner will be extremely important.

You will also be required in many instances to complete an assessment of a customer's enquiry, providing an initial assessment of the application against the credit criteria and policy of the business. You will also be responsible for collecting supporting information from the customers and liaising with third-party partners in support of the home loan application.

Key points on the role require you to:

  • Take initial lead enquiries coming via marketing efforts - online, live chat and via call back phone consultation requests.
  • Liaising with internal credit team on current policy and procedures.
  • Communication with applicants to ensure that they are looked after during their application.
  • Pre-assessment using basic servicing, borrowing structures and property suitability.
  • Ensuring adherence to relevant regulatory obligations for assessing credit (include NCCP, AML/KYC, Privacy Act and other relevant laws).
  • Providing additional support to the Credit Team when required to help ensure the customer is being looked after at all times.

NOTE: The ability to work from home is a must due to COVID-19

Please note that this is not a commission-based sales role, but a full-time opportunity to be a part of the Well Home Loans team where your efforts will mean our customers have the best home loan experience possible.

Skills and experience

As a Home Loan Consultant, you will be expected to have the following skills and experience:

  • Must have had at least 3-5 years experience in similar roles at a residential mortgage lending institution.
  • Attention to detail is a "must-have skill" – yes there's a test in this job posting.
  • Strong analytical and numeracy skills
  • Ability to assess simple loan applications, including analysis of financial statements.
  • Experience with settlement activities and interactions with select panel lawyers.
  • Must be highly computer literate on Excel, Word and Web based processing systems.
  • Must display exceptional phone manner and both verbal and written communication skills.
  • Strong ability to interact within a team environment.
  • Appropriate educational qualifications and a minimum Cert IV in Finance and Mortgage Broking.

To prove that you're the type of person we're looking for and are passionate about this job opportunity, we're asking you to attach a cover letter and make sure you include the phrase "Purple monkey dishwasher." Yep, we're serious. We won't bother looking at your resume if you don't provide a cover letter including those words – maybe you could be creative and put them into a paragraph about yourself.

Probity Check

In this senior role there is also a requirement that we will complete a standard range of credit, police and bankruptcy checks prior to commencement of employment.

Benefits and culture

It's never been a better time to become involved with a truly exciting organisation. A competitive salary and a chance to really make a difference in the operations of a non-bank lender make this job ideal for those looking to work with like-minded people.

If you like casual clothes and coffee clubs, you'll love working with the team at Well Home Loans.