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Service Agreement Coordinator

William Adams - Clayton, VIC

Any Industry
Source: uWorkin



Here is your opportunity to come and join the highly successful William Adams Customer Solutions team. The Service Agreement Coordinator is instrumental in ensuring future growth within the William Adams business.

The primary focus is to understand and adhere to our Customer Value Agreements (CVA)'s by working closely with internal and external stakeholders, using effective communication and coordinating the transfer of accurate information to our service teams.

A typical day in this role will look like:

  • Upload new, existing and terminated CVA information
  • Monitor up and coming service requirements
  • Work closely with our Work In Progress (WIP) Team
  • Own the customer experience to achieve customer satisfaction
  • Data entry of all activity accurately into business systems and various portals
  • Prepare service reports as per timelines
  • Conduct accrual account reconciliations

What we are looking for:

  • Strong verbal communication, interpersonal and customer service skills 
  • Experience working within a parts or service environment
  • Intermediate experience using Microsoft Office suite, particularly Excel
  • A mechanical aptitude would be a true advantage
  • Previous experience working with databases and online systems
  • Ability to plan, be organised and manage time effectively
  • A “go getting”, self-motivated, reliable and a proven team player
  • A strong commitment to safety, health & environment procedures

You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity - The Power of Honesty
Excellence - The Power of Quality
Teamwork - The Power of Working Together
Commitment - The Power of Responsibility
Sustainability - The Power of Endurance

APPLY TODAY! For any enquiries, please contact Katie in the Talent Team on 9566 0691.